Works directly with the CEO to help assist with programs and initiatives to achieve the agency's mission of providing free meal services to schools, child/teen membership clubs, and parks & recreation centers; Responsible for leading, supporting, and collaborating on the development of special projects; Conduct confidential on-site visits and remote training and consultations for sponsor sites; Oversee promotion of the program's objectives including social media sites and interactive media engagement.

Create, curate, and produce all publish social media content for various platforms on clients’ behalf; Ensure all social copy encompasses a clear and compelling brand voice; Recruit, hire & train Brand Ambassadors who attend events to capture social media content for clients; Compose monthly client reports and translate insights into action plans to drive growth and engagement; Develop online strategies tied to Brand Presence with a general understanding of SEO, SMO and SEM.

Acted as an operational lifeline; providing direction and control of work performed by graphic designers and programmers in the framework of all projects; Proactively supervised changes in clients’ project scope, identified potential crises, and devised contingency plans; Developed best practices and tools for project execution and management; Communicated project developments and drafted strategic recommendations for improvement to Principal Officer; Audited RFPs (Request for Proposal) for potential new clients.

Assured compliance with local, state and federal rules and regulations, including HIPPA, Medi-Cal, Department of Mental Health, Title 22 and ADA; Maintained Quality Assurance, customer service, productivity, confidentiality and retention of records processes in alignment with DMH and CAMFT guidelines; Ensured program followed government grant requirements, including providing monthly program data reports to the Director of Programs and Grants Manager; Collaborated with the Business Manager to plan & implement operational and records management systems to standardize the filing, retrieval, routing and protecting of client records, reports and information contained in clinical charts.

Guided agency’s compliance with the L.A. County Department of Mental Health’s policies & guidelines according to contract and resolved discrepancies; Prepared the agency to maintain compliance with the Youth Home bylaws and general rules & regulations, company policies, JCAHO standards and State and Federal requirements; Reviewed Medi-Cal certification processes in preparation for state audits; Supervised Outpatient Operations Department, including Medical Records, Billing & Reception; Maintained productivity reports & facilitated weekly Outpatient Utilization Review Committee meetings.

Supervised office activities to achieve agency’s expense control and productivity goal; Trained staff on software applications that supported the department’s operations; Planned & implemented operational and records management systems to standardize the filing, retrieval, routing and protecting of client records, reports and other information contained in clinical charts.