Noah Nguyen ⛵✨ Email & Phone Number

Ho Chi Minh City, Vietnam

• Led the development of product roadmap and strategy, acquiring a comprehensive understanding of customer needs and market trends through extensive research, data analysis, and customer interviews• Initiated various tools such as Resume Builder, Resume Checker, and other micro tools led to a 100x increase in monthly value delivered to the business, collecting from 200 to over 47K resumes within 1 year• Led product strategy and execution for Localization, SEO & Optimization projects, enhancing SEO rankings and boosting monthly user sessions by 3.5x from 95K to over 330K within 1 year• Regularly checked Amplitude and Clarity for comprehensive user behavior analytics, yielding actionable insights for product optimization. Improved feedback reliability by proposing an in-house contextual customer feedback system• Leveraged A/B testing infrastructure, utilizing Amplitude for monitoring experiments, tracking performance, and analyzing A/B results

Ho Chi Minh City, Vietnam

• Streamlined merchant onboarding process, boosting profile approval rate from 39.54% to 66.52% and reducing lead time from 94 to <20 hours in 10 months• Implemented Sourcing Selection project to grow Tiki's assortments from 2M to 15M+ SSKUs in 12 months• Played a key role in redesigning Catalog Platform Governance and driving successful deployment of content violation detection AI models for 1,000+ brands, achieving an accuracy of 80% within 6 months• Implemented a Fraud Management system that led to a 150% increase in fraud detection rates and expedited the fraud ticket processing time from T+3 to T+1• Conceptualized, built and launched FBT New Selection Program to contribute to the collective effort to grow FBT selection from 40K to 100K within 3 months

Ho Chi Minh City, Vietnam

• Worked on PowerSell, a Multichannel e-Commerce Management system, to help 18,000 sellers across the SEA market using our products to increase sales by 20% and save at least 2 hours a day in operations• Led a team of 2 product owners & helped interns to both grow and make progress on assigned projects

Ho Chi Minh City, Vietnam

• Led beTix, an Online Bus Ticket system, from ideation to implementation phase within a 3-week sprint• Conceptualized, built and launched beCampaign, a campaign management tool that helps track drivers’ performance who’ve joined in-car branding, in-car product sampling, car wraps campaign solutions

Ho Chi Minh City, Vietnam

• Worked directly with regional stakeholders from Southeast Asia countries to synthesize operational policies and won C-level executives' buy-in to implement the No-Show, Late & Cancellation policies

Ho Chi Minh City, Vietnam

• Led a distributed team of 5 members to release FlexiFundIt, a B2B financial software solution, after 9 months• Was promoted from Business Analyst to Team Lead after just over 6 months in the position

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

• Coordinated project activities and ensured quality control for a mobile app with 500,000+ installs• Contributed to the app revamp initiative, resulting in an increase in app rating from 3.2 to over 4+

Ho Chi Minh City, Vietnam

• Managed a team of 20+ Data Entry Specialists to assure accuracy of digitized data• Awarded Employee of the Year in 3 consecutive years for exceptional team & individual performance

Postgraduate Diploma, Digital Business

Digital Transformation, Digital Business Models, Platform Strategy and Digital Marketing Strategy

Associate'S Degree, Computer Software Engineering