I am an accomplished IT professional with over a decade of experience in managing, supporting, and securing complex IT environments. Throughout my career, I have successfully leveraged my technical expertise and leadership skills to ensure the seamless operation of systems, business continuity, and high customer satisfaction across various industries.Currently, as the Information Technology Manager at Shield Security Services in Ottawa, Canada, I lead the IT team in designing cloud solutions, implementing workflow automation with SharePoint, and maintaining cybersecurity compliance frameworks. My leadership has been pivotal in delivering strategic IT initiatives, disaster recovery planning, and enhancing information security across the organization.Previously, in roles such as IT Specialist and IT Support Officer, I provided comprehensive 1st to 3rd-level technical support, managing MS365,In-tune support and Azure environments, troubleshooting complex systems, and ensuring operational excellence for global teams. My success in these roles has been driven by my passion for technology, a strong understanding of network infrastructure, and a proactive approach to solving IT challenges.Some of my notable achievements include:Streamlining IT workflows and increasing operational efficiency by designing and implementing cloud-based shared folder solutions and approval systems.Achieving 90% uptime for network equipment in a high-demand environment, contributing to uninterrupted business processes.Successfully supporting IT infrastructure in dynamic and fast-paced settings, ensuring secure data handling, and compliance with industry regulations.My educational background includes an MSc. in Enterprise Information Systems from Bournemouth University (UK) and a BSc. in Information Technology from the University of Hertfordshire (UK). I have also earned numerous industry certifications including CompTIA Security+, and ISC2 Cybersecurity Certificate, ensuring I remain current with the latest IT practices and technologies.With a deep commitment to continuous learning, I have also undergone advanced training in cybersecurity risk management, supply chain logistics, and project management. These certifications and experiences have enhanced my ability to lead IT teams, manage risks, and drive technological solutions aligned with business goals.I am excited about the prospect of contributing my skills to an organization where technology is pivotal to success, and I look forward to collaborating with forward-thinking teams to create innovative IT solutions.
