- Engage with customer teams ranging from Developers to C-suites. Talk to customers to understand the business requirement and evaluate if AWS service I'm supporting best fits their use case. Suggest alternate solution to better align customer needs. - Gather technology needs of the industry and work with product team to implement new features. Participate in feature request curations to translate field teams demands into features best fit to be built by product teams.- Participate in beta testing and bug bash for the new feature being built and voice possible customer concerns to build better product features.- Create and evangelize unique scalable solutions combining various AWS and/or third-party technologies to be leveraged by customers and field teams to scalable product adoption. - Deliver internal training or information sessions to educate peers or field teams expanding working knowledge of the product and/or developed solution.- Co-authored AWS blogs: 1. Secure IIoT secondary sensing using AWS Snowcone and CloudRailhttps://aws.amazon.com/blogs/iot/secure-iiot-secondary-sensing-using-aws-snowcone-and-cloudrail/2. Predict types of machine failures with no-code machine learning using Amazon SageMaker Canvashttps://aws.amazon.com/blogs/machine-learning/predict-types-of-machine-failures-with-no-code-machine-learning-using-amazon-sagemaker-canvas/

- Support global/enterprise companies that are running cloud-based mission-critical software applications, systems and services by working directly with engineering and technology teams empowering customers to leverage AWS technologies like IoT, Serverless and many more. - In February of 2021 I was accredited as AWS IoT Subject Matter Expert. - Assist customers in maintaining on-going operations and project planning.- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues.- Coaching/mentoring new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives. Along with working on a broad spectrum of technical issues.

- Assist professor in designing technical assignments for students in Python.- Assisting to draft industry appropriate curriculum focusing on introducing basic programming concepts.- Acting as a liaison and knowledge base for the student.

- Preparing invoices for the study rooms and class rooms booked at the facility- Assist MBA and executive MBA students with their queries and check-out study rooms for them.- Maintaining the decorum of the entire facility.

- Offering help to SMU’s students and faculty members with library related work of checking-in and checking-out library materials also find books.- Also solving various doubts and questions faced by patrons and at times directing them to supervisor for further help.

- Troubleshoot, debug and diagnose customer networking issues.- Provided configuration and management support for clients to improve serviceability and minimize the risk.- Worked with multiple technology partners all over the world like service providers, device vendors to troubleshoot and resolve issues for the customer.- Performed failover testing when required and re-route the network traffic for customers.- Provided timely updates to customers prioritizing the severity of the issue (Sev-1, Sev-2, Sev-3) and within the scope of ITIL standard SLA. - Managed internal audit process to ensure compliance with all Global Operation Center processes.