Pramod Jaiswal Email & Phone Number

Indore, Madhya Pradesh, India

1. CI/CD: Designed and implemented a Jenkins-Maven CI/CD pipeline, automating the build and deployment process. Achieved a 40% reduction in deployment time on AWS infrastructure.2. Microservices Deployment - EKS: Deployed and managed microservices on AWS EKS, ensuring 99.9% uptime and container security for production workloads.3. Kubernetes Management: Managed and optimized Kubernetes resources using YAML manifests to enhance scalability and performance for containerized applications.4. Application Secrets Management: Integrated AWS Secrets Manager for secure management and injection of application secrets, preventing data exposure incidents.5. Autoscaling with Custom Metrics: Implemented event-driven autoscaling using Prometheus metrics, leading to a 25% cost reduction by optimising resource utilisation.6. Monitoring with Grafana & Prometheus: Set up production monitoring dashboards, resulting in a 15% performance improvement through proactive issue identification and resolution.7. Deployment Automation Scripts: Developed automation scripts for managing YAML configurations and release, tagging, reducing deployment errors by 30%.8. Cross-functional Collaboration: Partnered with developers, QA teams, and product managers to refine CI/CD pipelines, reducing integration issues by 25% and ensuring smoother feature rollouts.

Indore, Madhya Pradesh, India

• Managed and administered over 90 servers across virtual environments, improving system uptime by 20% and response times by 10%.• Deployed, configured, and supported 50+ web applications on IIS and Apache servers, increasing availability by 15% and user satisfaction by 30%.• Implemented Amazon cloud resources, reducing infrastructure costs by 25%, while executing security patches across 200+ applications, resulting in a 95% compliance rate and a 40% reduction in vulnerabilities.

Indore, Madhya Pradesh, India

• Consistently resolved over 95% of customer technical issues on the first contact, surpassing the company’s 90% target and driving a 15% boost in customer satisfaction.• Designed and launched a knowledge base system that cut average resolution time by 30%, streamlining troubleshooting and boosting team efficiency.• Partnered with the product development team to identify and fix recurring software bugs, resulting in a 25% drop in customer-reported issues and enhanced product reliability.