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Rathna Kumar Email & Phone Number
Director of Customer Success and Account Management
at
Murf AI
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Customer Success and Account Management
Location
Chennai, Tamil Nadu, India
Company size
Who is Rathna Kumar? Overview
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Quick answer
Rathna Kumar is listed as Director of Customer Success and Account Management at Murf AI, a company with 131 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Rathna Kumar.
Rathna Kumar previously worked as Director of Customer Success & Account Management at Murf Ai and Growth Coach at Catalyst Software. Rathna Kumar holds Post Graduate Program In Management, Marketing, 3.2 from Great Lakes Institute Of Management.
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Murf AI
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Profile bio
About Rathna Kumar
Rathna Kumar is a Director of Customer Success and Account Management at Murf AI. They is proficient in Hindi and English. Colleagues describe them as "I have had several managers so far over my professional career but RK will always be one of my favorites. He is a leader, mentor, collaborator, friend, manager, colleague, counselor, therapist, coach - all in one and will frequently challenge you to understand, examine, analyze, and exceed your expectations. What stands out in my experience with RK is how affable and consummate as a person he is. With him, I feel heard, understood, and appreciated about who I am as a person, a colleague, and then as a direct report and mentee. He ensures that we meet weekly to report and collaborate on current and futuristic goals. When I am overzealous with my ambition, or the scope of a project, he would help me set realistic expectations. Despite the outcomes, RK is encouraging and celebrates the wins, big and small, and leads by example in the team. Personally, as a woman, I have always felt validated, heard, recognized, wanted, and proud of being on RK's team. In fact, I regularly look forward to my 1:1 times with him as I leave every meeting knowing and learning more about myself, my priorities, and feeling good about what I am doing. He demonstrates management experience and leadership beyond just technical, business, and financial aptitudes. Once the processes are established (which is one of his greatest strengths btw) RK also taught me when to pick up confrontational conversations and tackle opportunities to improve or course-correct as needed. I would highly recommend him due to his incredible versatility in business, critical thinking, and technology but more importantly for who he is as a person. It is almost impossible to find any other like him and personally, I consider it a blessing and privilege to be able to work alongside RK! Thank you," and "I had the pleasure of working with RK during my tenure at Chargebee as a Presales Consultant. He is definitely one of the best sales professionals that I have worked with. On our client meetings, he was always in sync with me and he consistently ensured that the customers had an amazing experience. Our meetings were designed by him to ensure that we go into detail on everything that the customer was interested in, as well as maintain a strict timeline so that the customer’s time is efficiently utilized. RK also gained customer’s trust on several occasions by showcasing incredible business acumen and ingenuity, he was also always transparent with transactions when it came to showcasing the value that our product. I am sure that RK will be a great asset to any team he is part of and I wish him all the very best of his future endeavors."
Current workplace
Rathna Kumar's current company
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Murf Ai
20 roles
Rathna Kumar work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success & Account Management
Current
Jan 2024 - Present
Growth Coach
CurrentInvited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions
Sep 2023 - Present
Member
Current
Jul 2021 - Present
Global Director Of Account Management
- Head of Account Management- Managing a team of Account Managers and two team managers
Jan 2022 - Nov 2023
Senior Manager Of Customer Success
- Head of Customer Success for N.America- Managed 20 CSMs, two team leads and four account managers- Drove the team to deliver 100% y-o-y growth in revenue from customers in N.America- Won the President's club award for best manager of the year for CS
Feb 2021 - Jan 2022
Manager Of Customer Success
- Managed and Led the Customer Success team for N.America - Best Manager Award for three consecutive quarters in 2020 (Q1, Q2 & Q3)
Mar 2020 - Jan 2021
Sales Manager
- Managed the Startup segment AEs across regions (APAC, AMEA and AMER)- Achieved 35% increase in ACV achievement from the startup segment. - First time in the company's history to cross half a million dollars in a quarter from the startup segment.- Set up processes and structures in place to help the team scale and in achieving a higher deal conversion %.
Sep 2019 - Mar 2020
Enterprise Account Executive
- Responsible for handling new Enterprise customers in the European market- Was able to create a pipeline in three months and achieved 85% of the quarterly target
Jul 2019 - Sep 2019
Account Executive - Smb
- Responsible for new sales in the US SMB market- Consistently achieved 95% of the target quarter on quarter- Received the 'Star Closer' award at the annual SKO
Aug 2018 - Jun 2019
Sales Development Representative
1. Was responsible for qualifying leads in the US and European markets2. Consistently achieved 200% of the monthly target
Jan 2018 - Jul 2018
Founding And Premium Author
Saassales.Io
Aug 2020 - Jan 2022
Jun 2017 - Dec 2017
Deputy General Manager Sales Marketing
Sales Head for South India and International market.
May 2015 - May 2017
Marketing Intern
1. Create a marketing plan to acquire users across 1000 colleges in India2. Find use cases for chat applications in corporate sectors
Aug 2014 - Apr 2015
Business Development Manager
Jmv Services (India) Private Limited
Responsibilities mainly were:1. Head the business for Chennai market2. Take care of the business from DELL3. Nurture a team of executivesAchievements:Effectively converted 80% of hospitality sector, which was earlier running on pirated Microsoft software, in Pondicherry. This resulted in Microsoft business worth INR 70 lakhs and the company being promoted.
Aug 2013 - Apr 2014
Head Consultant / Client Relation
Jmv Services (India) Private Limited
JMV Services (India) Pvt Ltd, part of the JMV group, is in the business of providing End-End IT infrastructure solutions. Only in its second year in operation, JMV Services has already made a revenue of $450,000 USD. My responsibility as the Head Consultant was to provide my expertise and bag projects. Achievements:Was responsible for bagging the largest.
Jun 2012 - Jul 2013
Business Development Executive
Frontier Business Systems Pvt Ltd is a IT Infrastructure company which provides End-End IT Infrastructure solutions with offices across India. The company started in 1994 is business partners with IT majors like IBM, DELL, Lenovo, HP, CISCO, Juniper etc and has a annual turnover of $65 million USD. My responsibility as a Business Development Executive was.
Jan 2011 - Apr 2012
Business Development Executive
CADD Center India Pvt Ltd is a group of companies in the businesses of training, printing and scanning. I was working for the company CADD Center Printing and Scanning Technologies India Pvt Ltd which was into sales of A0 size printers, plotters, scanners and 3D printers. My responsibility as a Business Development Executive was to bring in new customers..
Jun 2010 - Nov 2010
Business Development Executive
Acme Infotech
Acme infotech is a IT hardware services and sales company predominantly offering Annual Maintenance Contract(AMC) fpr computers, servers and network. I was responsible for bringing in new customers requiring maintenance contracts for their IT infrastructure.
Jan 2010 - Jun 2010
3 education records
Rathna Kumar education
Post Graduate Program In Management, Marketing, 3.2
Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering
Sr Venkateswara College Of Engineering
Education record
Sboa Matriculation Hr. Sec. School
FAQ
Frequently asked questions about Rathna Kumar
Quick answers generated from the profile data available on this page.
What company does Rathna Kumar work for?
Rathna Kumar works for Murf AI.
What is Rathna Kumar's role at Murf AI?
Rathna Kumar is listed as Director of Customer Success and Account Management at Murf AI.
Where is Rathna Kumar based?
Rathna Kumar is based in Chennai, Tamil Nadu, India while working with Murf AI.
What companies has Rathna Kumar worked for?
Rathna Kumar has worked for Murf Ai, Catalyst Software, Pavilion, Chargebee, and Saassales.Io.
How can I contact Rathna Kumar?
You can use AeroLeads to view verified contact signals for Rathna Kumar at Murf AI, including work email, phone, and LinkedIn data when available.
What schools did Rathna Kumar attend?
Rathna Kumar holds Post Graduate Program In Management, Marketing, 3.2 from Great Lakes Institute Of Management.
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