Rahul Pandey Email & Phone Number

New Delhi, Delhi, India

• Install and configure Windows and Ubuntu Operating system on HP server.
• Troubleshooting HP hardware issues using ILO and replace hardware if required
• Configure Network, disk Drives, users, NFS and SMBs drives on servers.
• Update servers with latest patch & creating system backup and reviewing error logs.
• Create virtual servers mostly windows on XenCenter & Hyper-V
• Update virtual servers resources including vCPU, Memory, disk

Gurugram, Haryana, India

• Logging and addressing tickets on ServiceNow.
• Adding workstation to domain and installing or maintaining applications as per compliance.
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems.
• Address user tickets regarding hardware, software, and networking
• Guide users with simple, step-by-step instructions

Bihar, India

• Logging, Remote L1 diagnoses and managing incoming end-user requests through phone, email or web and logging calls on behalf of users reaching through phone.
• Manage end user devices remotely using RDP & SapphireIMS tool.
• Installing Operating system in users’ machine, based on the user’s work profile and approvals mostly Windows 10, 7 & Ubuntu
• In case of hardware/software failure, troubleshooting and resolving the issue, based on their ticket priority.
• Hardware replacement and coordinating to the purchase team and vendors.
• Configuration and troubleshooting of outlook in user’s device.