Rahul Pandey Email & Phone Number

New Delhi, Delhi, India

• Install and configure Windows and Ubuntu Operating system on HP server.• Troubleshooting HP hardware issues using ILO and replace hardware if required• Configure Network, disk Drives, users, NFS and SMBs drives on servers.• Update servers with latest patch & creating system backup and reviewing error logs.• Create virtual servers mostly windows on XenCenter & Hyper-V• Update virtual servers resources including vCPU, Memory , disk• Put servers in maintenance mode and troubleshoot hardware error on XenCenter• Migrating virtual machine when required• Providing support to end users for Citrix workspace and managing all Citrix VMs.• Do health check on all servers hardware in datacentre using Manage Engine monitoring tool• Monitoring, troubleshooting servers running in Nutanix and coordination with vendor.• New Server installation and part replacement for old physical server• Installing network devices, tagging and cable management.• VLAN and Port management at switch end.• Providing support for Office365.• Creating and management User ID or DL and providing access using Azure Entra Admin Portal

Gurugram, Haryana, India

• Logging and addressing tickets on ServiceNow.• Adding workstation to domain and installing or maintaining applications as per compliance.• Walking customers through installing applications and computer peripherals• Asking targeted questions to diagnose problems.• Address user tickets regarding hardware, software, and networking• Guide users with simple, step-by-step instructions• Conduct remote troubleshooting.• Record technical issues and solutions in logs.• Hands-on experience with Windows/Linux/Mac OS environments• Providing support for Office365, MS Team, and other applications.• Configuration and Troubleshooting VoIP.• Creating, adding, and managing Users and Groups in AD.• User credentials updating and managing in DC.• Providing support for VIP users.• Support end-user related queries such as new account activation, login problems, Application use & management and connectivity queries.

Bihar, India

• Logging, Remote L1 diagnoses and managing incoming end-user requests through phone, email or web and logging calls on behalf of users reaching through phone.• Manage end user devices remotely using RDP & SapphireIMS tool.• Installing Operating system in users’ machine, based on the user’s work profile and approvals mostly Windows 10, 7 & Ubuntu• In case of hardware/software failure, troubleshooting and resolving the issue, based on their ticket priority.• Hardware replacement and coordinating to the purchase team and vendors.• Configuration and troubleshooting of outlook in user’s device.• Configuration and troubleshooting for SAP, ERP, Weighbridge applications.• Installing and managing Antivirus in User’s machine and monitoring their status.