Richard Harris Email & Phone Number

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

I am responsible for leading the solution delivery functions, ranging from qualified opportunity to BAU handover for the customer success functions across 3 teams. I lead the key account portfolio worth $2.8m covering all aspects of operations, measuring success, forecasting ROI, providing consultation and the corresponding project management of bespoke solutions through to deployments.Highlights from my role include:• Lead continuous improvement activities within services to… Show more I am responsible for leading the solution delivery functions, ranging from qualified opportunity to BAU handover for the customer success functions across 3 teams. I lead the key account portfolio worth $2.8m covering all aspects of operations, measuring success, forecasting ROI, providing consultation and the corresponding project management of bespoke solutions through to deployments.Highlights from my role include:• Lead continuous improvement activities within services to support and compliment the wider department strategy• Line manage the entire Professional Services function, and the respective support teams, i.e. Project Managers, Technical Support and Business Analysts• Complete effort-based assessments of pipeline solutions, including providing approval of SoWs sent to customers• Support and promote regional (APAC/AMER) enablement of Professional Services and product knowledge• Provide ongoing improvements to implementation to deployment through the careful analysis and recommendation of delivery metrics Show less

I created, recruited and managed a team responsible for mitigating risk to flagship products through leading a set of pro-active and reactive measures.

I designed and led new starter training programmes alongside designing companywide ‘skill up’ initiatives. I created a new junior management/leadership training package, supporting internal and new recruits on their training journey.

I provided advice to customers on motorcycle accessories, delivering exceptional customer service through advanced product knowledge, with a view to retain and build a strong growing customer base.