• Analyze business to determine financial impact of potential investments to support risk assessment.• Manipulate data using pivot tables, pivot charts and macros in Excel.• Collect and analyze data from various backend data sources to answer specific business-related questions using a variety of tools (KPI Reports, RFP Analysis, Volume Analysis).• Use SQL to import and export data into traffic program and automate procedures using python• Monitor KPIs and generate weekly visibility reports in MS Excel, identifying anomalies and presenting findings for discussion.• Apply advanced MS Excel skills, including Pivots and lookups, to analyze diverse data types, particularly financial data, to drive actionable recommendations.

•Strategically scheduling drivers for the present and next day’s plan•Knowledge of transportation requirements for freight movements between Canada and the United States including U.S. and Canada Customs and supporting agencies (FDA, USDA, Agriculture Canada, etc.)•Planning, implementing, and testing changes to systems, coordinating with other teams and minimizing disruptions•Daily communications with Drivers through AS400 and telecommunications with customs brokers•Assist with preparing US LTL paperwork and manifest loads•Respond to satellite messages, dispatch accordingly and make necessary equipment moves in the computer.•Provide assistance with dispatch calls from customers and drivers, including inquiries with all areas of dispatch.•Dispatch drivers for backhauls when empty in the U.S. Ensure computer moves are up to date at all times.•Analyze U.S. paperwork and ensure all necessary documentation is in order, i.e. meat certificates, MCAP's etc. Prepare bills for delivery with cover sheets and other pertinent information.•Prepare Dispatch notes from evening activity. Email daytime dispatchers with any changes that may occur.•Issue EFS cheques and cash advances to drivers as needed

• Responsible for development of APIs and backend services and Frontend web applications, using microservice architecture• Work within and across Agile teams to design, develop, test, implement and support technical solutions across a full stack of development tools and technologies• Designs, develops, and implements web-based Java applications to support business requirements• Supporting test engineers from inception to production, including automated testing• Working with React.js, Angular.js, Vue.js, Typescript, Bootstrap for front end and Java Spring Boot, Hibernate, Kubernetes and AWS for backend and storage. • Recently worked on a Bank’s Project, with back-end development particularly focused on Spring boot framework and Kafka server for data streaming. Used OAuth2 and SSL certificate handshaking for security gateway. Implementing load balancing to distribute incoming traffic on server.• Scripting JUnit test cases using Mockito framework and assisting developer team for the same.

• Getting the customs clearance for the freight transportation between Canada and US.• Coordinating with the Inbound/Outbound Dispatch and CBSA/CBP US Border Security• Bridge between Truck Drivers and Customs Brokers.• Creating the ACE and ACI Manifests for the truck drivers to cross the border.• Finding the correct Customs Broker for the load and following up if they require any missing paperwork from customer.• Getting the Paperwork like BOLs, Invoices, Packing Slips, Shipping Manifest etc. from the load broker/Dispatch.• Verified rejected cargo and advised on steps to take for avoiding repeat denial.• Reporting the clients queries like delivery status by answering multiple phone lines and replying emails.• Making sure drivers bring all the inbound paperwork that must go further for delivery or inspection (like meat loads).• Also worked in Safety and Compliance department, with Safety and Compliance Manager for generating weekly invoices for the dry vans, Reefers (PM and Full service), trucks and chassis full service and annual inspection.• Keeping supervision on the daily e-logs of drivers, making sure they do not exceed the legally allowed number of hours and if they updated the right trailer as mentioned in the vehicle inspection column.• Making sure drivers getting all the signatures on BOLs or waybills (as advised by clients) for PODs, to send further for billing department.• Generating T-cheks and crediting the fuels cards for drivers on road.

• Provided primary customer support to internal and external customers in fast-paced environment.• Boosted sales revenue by skillfully promoting diverse Pizza Menu options.• Answered customer telephone calls promptly to avoid on-hold wait times.• Responded to customer requests for products, services, and company information.Worked as a team member to achieve common target of customer satisfaction

• Provided primary customer support to internal and external customers in fast-paced environment.• Answered constant flow of customer calls in queue per minute.• Boosted sales revenue by skillfully promoting diverse Pizza Menu options.• Cultivated customer loyalty, promoted repeat customers and improved sales.