Ritwik Halder

Ritwik Halder Email and Phone Number

AIML Engineer and Splunk Developer @ Capgemini
Kolkata, WB, IN
Ritwik Halder's Location
Kolkata, West Bengal, India, India
About Ritwik Halder

My name is Ritwik. I am a creative, confident, ambitious and resourceful individual, currently I’m working as a Senior Analyst at Capgemini. I have a strong foundation in IT. I have provided services to multiple billion dollar organizations. I am a problem solver and I always come up with creative solutions. I have driven many Service Improvements for the clients.I excel in #DataAnalysis and #Reporting and I help people to make informed decisions. I am always up for #Presentation and #ClientEngagements. I have also done #KnowledgeManagement, and #IncidentManagement in the past.I am currently driving automations and my responsibilities start from identifying the automation opportunities, to presenting it in front of the customer, to working closely with developers, to test the results in UAT, to monitor the deployment to the production. Simply my role is to make sure the opportunities turn into a reality.

Ritwik Halder's Current Company Details
Capgemini

Capgemini

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AIML Engineer and Splunk Developer
Kolkata, WB, IN
Website:
capgemini.com
Employees:
321265
Ritwik Halder Work Experience Details
  • Capgemini
    Aiml Engineer And Splunk Developer
    Capgemini
    Kolkata, Wb, In
  • Capgemini
    Service Desk Team Lead
    Capgemini Aug 2023 - Present
    Kolkata, West Bengal, India
    Service Desk Lead/Supervisor: Currently I am leading a team of 20, where I am responsible for maintaining SLA & KPI, Reporting & Analysis, Automation & Client Engagement. As a lead I collaborate with my team daily, provide them flexibility to work on their desired roles and shifts, so that they can focus on their work. My aim is to help them succeed in their career, by fostering knowledge, innovation & boldness within them.Incident/tickets Management: During the transition of a, I have analyzed the ticket dumps, created ServiceNow dashboards to manage Incident and Service Requests and generated weekly reports.
  • Capgemini
    Knowledge Manager
    Capgemini Sep 2022 - Aug 2023
    Knowledge Management: As a knowledge Manager, I have played a vital role in documenting the process. I've scheduled 150+ meetings with Infrastructure Leads, Application owners, negotiated support scope, and published over 100+ Knowledge Base Articles. I've trained 20+ new joiners, leading to their success in the project.
  • Capgemini
    Service Desk Analyst
    Capgemini Sep 2021 - Sep 2022
    Kolkata, West Bengal, India
    I have provided Application/Desktop support to numerous clients from 2021 to 2022. Throughout this period, I received consistently positive feedbacks, earning appreciation from the Executive Director, Vice Presidents, trustees and other key stakeholders. I made a remarkable impact through my dedicated efforts, resulting in 30+ heartfelt appreciations from our esteemed VIP customers.
  • Capgemini
    Service Desk Technician
    Capgemini Sep 2020 - Sep 2021
    Kolkata, West Bengal, India
    I have worked as Service Desk Analyst at Capgemini. Throughout this period, I had the opportunity to provide assistance to numerous users. The impact of my work was evident through the consistently positive feedback I received from the users I supported. Their satisfaction with the level of assistance provided reflected the quality of service I delivered during this period.

Ritwik Halder Education Details

Frequently Asked Questions about Ritwik Halder

What company does Ritwik Halder work for?

Ritwik Halder works for Capgemini

What is Ritwik Halder's role at the current company?

Ritwik Halder's current role is AIML Engineer and Splunk Developer.

What schools did Ritwik Halder attend?

Ritwik Halder attended Dream Institute Of Technology, The Calcutta Technical School.

Who are Ritwik Halder's colleagues?

Ritwik Halder's colleagues are Deepa Sivasankaran, Shivashankar Yalawar, Mabubali Kataraki, Kuldeep Patel, Abhinay Bhimarthi, Rosu Roshan, Priya Verma.

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