Ritwik Halder Email and Phone Number
My name is Ritwik. I am a creative, confident, ambitious and resourceful individual, currently I’m working as a Senior Analyst at Capgemini. I have a strong foundation in IT. I have provided services to multiple billion dollar organizations. I am a problem solver and I always come up with creative solutions. I have driven many Service Improvements for the clients.I excel in #DataAnalysis and #Reporting and I help people to make informed decisions. I am always up for #Presentation and #ClientEngagements. I have also done #KnowledgeManagement, and #IncidentManagement in the past.I am currently driving automations and my responsibilities start from identifying the automation opportunities, to presenting it in front of the customer, to working closely with developers, to test the results in UAT, to monitor the deployment to the production. Simply my role is to make sure the opportunities turn into a reality.
Capgemini
View- Website:
- capgemini.com
- Employees:
- 321265
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Aiml Engineer And Splunk DeveloperCapgeminiKolkata, Wb, In
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Service Desk Team LeadCapgemini Aug 2023 - PresentKolkata, West Bengal, IndiaService Desk Lead/Supervisor: Currently I am leading a team of 20, where I am responsible for maintaining SLA & KPI, Reporting & Analysis, Automation & Client Engagement. As a lead I collaborate with my team daily, provide them flexibility to work on their desired roles and shifts, so that they can focus on their work. My aim is to help them succeed in their career, by fostering knowledge, innovation & boldness within them.Incident/tickets Management: During the transition of a, I have analyzed the ticket dumps, created ServiceNow dashboards to manage Incident and Service Requests and generated weekly reports.
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Knowledge ManagerCapgemini Sep 2022 - Aug 2023Knowledge Management: As a knowledge Manager, I have played a vital role in documenting the process. I've scheduled 150+ meetings with Infrastructure Leads, Application owners, negotiated support scope, and published over 100+ Knowledge Base Articles. I've trained 20+ new joiners, leading to their success in the project.
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Service Desk AnalystCapgemini Sep 2021 - Sep 2022Kolkata, West Bengal, IndiaI have provided Application/Desktop support to numerous clients from 2021 to 2022. Throughout this period, I received consistently positive feedbacks, earning appreciation from the Executive Director, Vice Presidents, trustees and other key stakeholders. I made a remarkable impact through my dedicated efforts, resulting in 30+ heartfelt appreciations from our esteemed VIP customers.
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Service Desk TechnicianCapgemini Sep 2020 - Sep 2021Kolkata, West Bengal, IndiaI have worked as Service Desk Analyst at Capgemini. Throughout this period, I had the opportunity to provide assistance to numerous users. The impact of my work was evident through the consistently positive feedback I received from the users I supported. Their satisfaction with the level of assistance provided reflected the quality of service I delivered during this period.
Ritwik Halder Education Details
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Computer Science -
The Calcutta Technical SchoolComputer Science
Frequently Asked Questions about Ritwik Halder
What company does Ritwik Halder work for?
Ritwik Halder works for Capgemini
What is Ritwik Halder's role at the current company?
Ritwik Halder's current role is AIML Engineer and Splunk Developer.
What schools did Ritwik Halder attend?
Ritwik Halder attended Dream Institute Of Technology, The Calcutta Technical School.
Who are Ritwik Halder's colleagues?
Ritwik Halder's colleagues are Deepa Sivasankaran, Shivashankar Yalawar, Mabubali Kataraki, Kuldeep Patel, Abhinay Bhimarthi, Rosu Roshan, Priya Verma.
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Ritwik Halder
Architect | B.Arch (Hons.) | National Institute Of Design Ahmedabad (Product Design)Kolkata -
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