Robert Ross Email & Phone Number

Austin, Texas, Us

As the Senior Director of IT, my responsibilities encompass the following areas:Oversight and Management:Managing over 350 Apple devices within the company fleet.Evolving ISO 270001 standards and processes.Overseeing 500 Google Workspace enterprise user accounts.Enhancing operational efficiencies within our PaaS service offerings.Leading cybersecurity strategy and operations.Improving internal support processes.Managing the Microsoft Office 365 and Microsoft Azure environments.Project Highlights:Led the acquisition of two organizations, integrating nearly 125 people and 45 SaaS applications.Consolidated three Office 365 environments into a single instance under Shiftparadigm.Migrated 100 endpoints from Jamf to Mosyle Fusion for Business.Transitioned physical Windows machines to virtual machines within Amazon Workspaces.Consolidated four disparate visualization platforms into one, reducing operational expenses by $60,000 over the next 18 months.Enhanced critical company financial reporting capabilities by leveraging Amazon Web Services.Launched an AI platform for Google Workspace across the entire staff.

Austin, Texas, Us

As the Director of IT, my responsibilities includeOversight and Management of the following All Endpoints in the Apple Fleet ( 350+ devices)All Networking Infrastructure at four physical locations ( Texas, Arizona Oregon, and Canada)Google Workspaces Enterprise 500 user accounts Amazon WebServices ( Redshift Data Warehouse VPC and Server Infrastructure Workspaces Virtual Machines)CyberSecurity Strategy and Operational Leadership ISO Certification reporting and auditing Process improvement Microsoft Office365 and Microsoft Azure environment management Project Highlights Technical Oversight and facilitation of Rebranding Project Corporate Name Change Trendline interactive to Shiftparadigm.Consolidation of three Office 365 Environments into One New instance under Shiftparadigm Endpoint Migration of 100 devices from Jamf to Moysle Fusion for Business Migration of Physical Windows to Virtual Machines within Amazon Workspaces

Austin, Tx, Us

In This role I will lead the team responsible for the smooth running of our computer systems and related technology within the limits of requirements, specifications, costs and timelines.This role is both a manager and individual contributor tasked with ensuring the secure and effective operation of all computer systems, related applications, hardware and software used within the company.Develop strategy as it relates to the organization’s I.T. infrastructure (computer and information systems, security, communication systems)Collaborate with CTO and CFO to develop, manage, and track the I.T. department’s annual budgetOversee I.T. operations and supervise systems and I.T. staffConsult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technologyCreate processes and standards for selection, implementation, and support of systemsProvide direction, guidance, and training to I.T. staffEnsure smooth delivery and operation of I.T. services by monitoring systems performance

Woodbridge, New Jersey, Us

As the Director of Corporate infrastructure, I provide oversight of its IT development initiatives and infrastructure. This role is responsible for all Corporate IT activities, including network infrastructure, cybersecurity, desktop support, internal applications, and reporting capabilities. In this role, I have also provided management and leadership to the IT team while also collaborating with senior leadership to set corporate technology strategies to meet its objectives. Additionally, this role had oversight in the following areas. >Creating and Establishing Policy and Procedure >Establishing and Driving Cyber Security Education and awareness >Partnering with Managed Service Provider to drive strategic goals>Establishing Hardware and Software Standards Across the Enterprise>Budget preparation accountability>Project Management >End-User Support for a remote workforce >Infrastructure related to corporate operations >Technology Procurement >Technology Vendor Management >End-User Technology Education>SOC/ISO compliance >Facilities OperationsKey Tech:Deployed a cloud-based intranet portal used by all company employees as a single source of truth for organizational documentation, procedures, and communications.Projects Office365 Implementation VOIP service Migration Intranet Launch SSO implementation with OKTA

Lawrenceville, Nj, Us

I lead and manage a high-performing team of technical support professionals to ensure the efficient operation of the Lawrenceville School’s information security and technology operations. Worked closely with the Technology Operations team to establish processes and procedures that drive our technology operations to remain “ahead of the curve.”Identified new policies and procedures that further enhance the ITS Technology Operations support and information security and response strategies develop and document information security procedures and processes to ensure that existing and new network, mobile devices, and system services are adequately protected.Partnered with team members to evaluate the adequacy of security control requirements associated with the acquisition and use of third-party IT services Technical ManagementResponsible for overseeing the IT projects and technology initiatives that affect network technology, cloud-based technology infrastructure, cybersecurity, database, telecom, and system servicesPartner with the Systems Engineer to oversee the active directory schema management, including creation and maintenance of all network accounts, Group Policies, file shares, and permissionsPartner with the Network Engineer to oversee the School's interbuilding and intrabuilding cabling plant, including coordination with Facilities and external contractors for projects such as construction and modifications to buildings, HVAC, security, and environmental and utility monitoringPartner with the Technology Operations team to oversee strategic planning processes for managing disaster recovery/business continuity planning and implementationOversee the deployment, maintenance, and integration of new networking and system processes and systemsLead the upgrade and enhancements to the Google Workspace

Technology Consulting Services for small to midsize businesses in the New York and Philadelphia Region Recent Engagements:Property Management Firm (100 staff) Launched a Security Awareness Training platform. Working with firm management, deployed the platform to increase awareness of the cybersecurity risks employees face within the technology landscape. Created policy and procedures around risk tolerance and staff compliance, including training requirements Stormwater Construction Company (staff 25) Worked with ownership to deploy a cloud-based collaboration platform leveraging Microsoft products to enable the organization to have access to all documents regardless of device type or global location. The platform provided customers and partners the ability to interact with the organization no matter what platforms or productivity software used. This platform increased their bid submission process by 50% over a legacy process in place.

New York, New York, Us

I transformed an underperforming IT department suffering from a lack of leadership and low-end user satisfaction. I slashed technology operating costs by 46% from $6.5M to $3.5M while recreating the IT service offering from scratch. In this position, I lead 15 employees.PROCESS IMPROVEMENT / COST OPTIMIZATION / REGULATORY COMPLIANCE► Led data center consolidation, cutting costs 52% while increasing storage capacity by 30% and computing power by 50%.►Lead the Partnership to Migrate the Premised Based Mortgage LOS to a cloud-based solution ► Negotiated flat annual fee with a national provider of IT repair services (reducing costs up to 40% in select markets) and forged partnerships with hardware vendors to reduce expenditure on frequently purchased items by 30%.► Cut support costs for accounting platform 50% by hiring and training 2 in-house employees (formerly outsourced).► Enabled firm to issue $250M in bonds in Israel by achieving 100% Sarbanes-Oxley compliance within just 6 months.END-USER EXPERIENCE / CYBERSECURITY / TRAINING & DEVELOPMENT COLLABORATION, COMMUNICATION & INFORMATION SHARING► Launched 1st security awareness training initiative, eliminating $500K in annual losses due to phishing attacks.► Implemented a cloud-based HRIS system, enabling employees to access information remotely using any device. ►Developed IT budgets for all 9 business units to better allocate IT overhead costs while rationalizing utilization.► Reduced annual ERP licensing costs 56%, generating $325K in savings each year.► Built and deployed cloud-based CRM platforms for real estate brokerage/mortgage banking businesses, improving data analytics, enabling the launch of digital marketing campaigns, lowering costs, and cutting processing times.► Replaced analog telecommunications system with a cloud-based VoIP system, reducing annual costs 35% ($250K).► Rolled out 1st corporate intranet, deploying Microsoft SharePoint to enable sharing of information

New York, Ny, Us

As Director of Information Technology, I successfully turned around our nationwide IT operations I reduced annual operating costs by 24% from $12.5M to $9.5M. I was rapidly promoted through roles of increasing responsibility (starting as a Consultant) due to consistent outperformance. In this role, I managed 22 employees across the U.S.POST-MERGER INTEGRATIONS / COST OPTIMIZATION / SYSTEMS CONSOLIDATION► Led post-merger integration of 300-person real estate advisory business, eliminating $1M in annual rental payments.► Consolidated 4 separately licensed financial analysis systems into ARGUS platform, saving $750K.► Modernized and relocated corporate data center, moving to a cloud-based system, reducing operating expense 25%, strengthening disaster recovery practices, and increasing computing capacity.► Deployed WAN Acceleration technology across the western half of U.S. at 50% of what it would have cost to purchase equivalent bandwidth from telecom carriers while slashing recurring hardware/software costs 80%.► DEPLOYMENT OF ASSET MANAGEMENT PLATFORM TANIUM CUSTOMER SATISFACTION / USER EXPERIENCE► Won Back-Office Customer Satisfaction Award in 2009 and at least 1 team member selected for Employee of the Year (only 3 chosen out of 1500) in every year from 2010 to 2013.► Dramatically expanded email archiving capability, enabling legal team to more easily refute false claims against the company and facilitating monitoring of client communications during collections process.VENDOR MANAGEMENT & NEGOTIATIONS► Saved $225K over course of 36 months by renegotiating Microsoft enterprise agreements.► Drove migration to a new wireless carrier, saving 35% ($240K) while leading successful transfer of 250 handheld devices with 90% of devices converted with zero issues and 100% immediately converted for critical employees.

Executive Mba, Computer/Information Technology Administration And Management

Computer And Information Sciences And Support Services

Certifcate, Client Server Programming

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Education record