Ryan Ash Email and Phone Number
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Ryan Ash personal email
Ryan Ash phone numbers
Dedicated problem solver with over 15 years of customer service, technology, quality assurance, and leadership experience (including sales and training). Committed to high standards of integrity and achieving customer satisfaction. Proven track record of enthusiastically leading by example while maintaining an excellent work ethic.
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It ProfessionalBluebolt Technology Management Dec 2016 - PresentAustin, Tx, Us
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Internet Technology ContractorBluebolt Technology Management Sep 2016 - Dec 2016Austin, Tx, Us
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PartnerOverall Lawn Care Llc Apr 2022 - Oct 2023
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Manager Of Intelligence Support And OperationsRestaurant Brands International Jun 2023 - Aug 2023Toronto, Ontario, CaManaged multiple off-shore support teams focused on providing accurate and on-time business intelligence to RBI's C-Suite with a focus on process streamlining, improved documentation, and process automation. -
Technical Support ManagerRestaurant Brands International Jun 2022 - Jun 2023Toronto, Ontario, CaHired and developed training plan for off-shore Level 3 support team while managing another off-shore support team supporting Burger King, Popeyes, and Tim Hortons restaurants using an RBI-proprietary POS solution. Developed team leads to manage daily operations including training, interfacing with leadership, and providing relevant reporting and metrics.
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Technical Support ManagerRestaurant Brands International Jul 2021 - Jun 2022Toronto, Ontario, CaManaged an advanced level technical support team supporting RBI's digital ordering experience for Burger King, Popeyes, and Tim Hortons. Partnered with engineering teams and management to prioritize and resolve advanced technical issues.
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Technical Support AnalystRestaurant Brands International Apr 2021 - Jul 2021Toronto, Ontario, Ca
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Software Qa AnalystHslda Jul 2017 - Jan 2021
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Package Center SupervisorUps Apr 2017 - Jun 2017Atlanta, Ga, Us -
Shipping SpecialistUps Oct 2016 - Apr 2017Atlanta, Ga, Us
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New Club Mentor - Ups ToastmastersToastmasters International Sep 2016 - Jun 2017Englewood, Colorado, Us -
President Of Community ToastmastersToastmasters International Jul 2016 - Jun 2017Englewood, Colorado, Us
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Speechcraft Program Coordinator And MentorToastmasters International Feb 2017 - Mar 2017Englewood, Colorado, Us
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Manager Of Web AdvisoryA Small Orange Mar 2016 - Aug 2016Austin, Tx, UsAssisted in managing a transition from an almost entirely remote workforce to all front-line support for A Small Orange, HostNine, SEOHosting, and Arvixe being managed across two teams (one in Texas and one international team). Partnered with the leaders of our international team to improve transparency and communication between their team and the Texas team while working with the local team in Texas to hire, train, and develop support agents (Web Advisors). Partnered with the rest of the Texas management team to update and create (when necessary) policies, procedures, documentation, and goals to improve our customer service and employee retention. Responsibilities also included schedule forecasting, workforce management and NPS reporting, and on/off boarding. -
Vice President Of Public RelationsCommunity Toastmasters Jul 2015 - Jun 2016
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SupervisorHostgator.Com Mar 2013 - Mar 2016Houston, Tx, UsLed teams of sales and support representatives (with a primary focus on maintaining or increasing the quality of service provided to our customers), handled escalated support requests, monitored and responded to customer comments via social media, participated in hiring, training and coaching, documented processes, and performed many other tasks (such as scheduling) behind the scenes to ensure the best customer experience possible. -
Shift LeadHostgator.Com Oct 2012 - Mar 2013Houston, Tx, UsLed teams of support representatives (with a primary focus on maintaining or increasing the quality of service provided to our customers), handled escalated support requests, participated in training and coaching, documented processes, and performed many other tasks behind the scenes to ensure the best customer experience possible.
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Quality AssuranceHostgator.Com Jul 2012 - Oct 2012Houston, Tx, UsResponsible for working directly with a team of more than 40 front-line support agents to ensure that quality standards were met. Regularly monitored live interactions and performed audits of phone calls, chats, and tickets to ensure the quality of customer interactions. Coached agents that were under-performing to improve the quality of their interactions. Acted as a subject matter expert (SME) for policies and procedures related to our front-line support teams.
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Level 2 Junior AdministratorHostgator.Com Dec 2011 - Jul 2012Houston, Tx, UsProvided technical support via phone, live chat, and tickets to a customer base primarily consisting of small business owners. Assisted other agents with troubleshooting or resolving their issues while also taking escalated support requests when necessary. Aided supervisors in coaching or training other agents.
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Junior AdministratorHostgator.Com Mar 2011 - Dec 2011Houston, Tx, UsProvided technical support via phone and live chat simultaneously to a customer base primarily consisting of small business owners. Consistently received a high customer satisfaction rating by utilizing excellent customer service skills while focusing on first contact resolution.
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Sales And Customer Support SpecialistMontopolis Supply Co., L.P. Apr 2002 - Jul 2012Served contractors, wholesale customers, and retail customers through customer service and the sale of construction products. Assisted with managerial duties during managers’ absences. Organized and prepared orders for customers along with handling various shipping and receiving related duties. Self-motivated in completing work without supervision.
Ryan Ash Skills
Ryan Ash Education Details
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Western Governors UniversityBusiness - Information Technology Management -
Trailhead By Salesforce
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Eastern New Mexico University
Frequently Asked Questions about Ryan Ash
What company does Ryan Ash work for?
Ryan Ash works for Bluebolt Technology Management
What is Ryan Ash's role at the current company?
Ryan Ash's current role is Technical Management Professional / Salesforce Administrator.
What is Ryan Ash's email address?
Ryan Ash's email address is ry****@****nge.com
What is Ryan Ash's direct phone number?
Ryan Ash's direct phone number is +140486*****
What schools did Ryan Ash attend?
Ryan Ash attended Western Governors University, Trailhead By Salesforce, Eastern New Mexico University.
What skills is Ryan Ash known for?
Ryan Ash has skills like Customer Service, Wordpress, Centos, Linux System Administration, System Administration, Apache, Leadership, Troubleshooting, Cpanel, Linux, Team Building, Web Hosting.
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