Ryan Fisher Email & Phone Number

Strongsville, Oh, Us

Strongsville, Oh, Us

• Lead the day-to-day activities of associates and plaza leadership for two plazas to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.• Ensure that each food and beverage concept within both plazas is adhering to the required brand standards. Currently a Starbucks, Auntie Anne's, Popeyes, Burger King, and a Convenient Store at each. • Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability.• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.• Ensure compliance with company policies & procedures along with local, state, & federal laws.• Handle customer inquiries and complaints in a professional and timely manner• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

• Oversaw 4-6 franchised Popeyes restaurants with 200+ employees throughout Cleveland. • Responsible for holding GM’s and store leaders to brand, company, and all regulatory standards.• Reviewed and analyzed store PnL’s to ensure GM’s were meeting KPI’s and evaluated and implemented strategic initiatives in conjunction with the leaders to achieve continuously improving results. • Oversaw key metrics such as food, labor, inventory, cash control, and operational excellence to improve individual restaurant performance.• Ensured each store had adequate staffing levels and assisted in the hiring, recruiting, and promotion/development process in conjunction with store leadership. • Held leaders accountable for the training, development, and performance of each store’s staff and culture. • Ensured that store equipment was serviced, maintained, and that each location had all the tools needed to succeed.• Coached and directed leaders through in-person coaching, as well as leading and overseeing district meetings to clarify objectives and drive results. • Ensured that leaders were properly resolving guest concerns through customer complaint oversight following company procedure and best practices. • During my tenure, I improved training and labor metrics and was able to restore profitability and operational excellence within my district.

Atlanta, Ga, Us

• Assisted with the grand opening of a new restaurant from the ground up. • Recruited, interviewed, hired, and trained staff to operate the restaurant with 100+ employees. • Leadership development, coaching, and promotion for leaders and staff. . • Focused on culture, food safety, and PnL results for a 9 million dollar restaurant. • Fully equipped and skilled in kitchen, drive-thru, and dine-in operations and leadership. • Consulted for other local franchises to assist with food safety, training, and overall best practices as well as assisting with multiple new restaurant openings.

Atlanta, Ga, Us

• Oversaw a rapidly growing location with multiple Symbol of Success honors.• Grew restaurant from 2.5 million dollars in sales to 9 million dollars during my tenure. • Hired, recruited, scheduled, trained, coached, and developed a team of 85+ employees.• Implementation and joint development of the business plan with my Operator. • Supervision of a cross-functional leadership team.• Oversaw all back office procedures and PnL oversight, analysis, and solution implementation.

• Relocated to a new city and state to launch a new church. • Preached, taught, pastored, and led the staff and congregation. • Fundraised, budgeted, built the team, networked, recruited, marketed, and created branding. • Volunteer management, scheduling, and coaching.

St Paul, Mn, Us

• Oversaw a workgroup consisting of five machines and their operators ensuring that production and organizational goals were championed. • Focused primarily on ensuring safety, quality, and production goals were implemented and exceeded while leading my team to improved results.• Projected and planned for ongoing resourcing needs concerning both staffing and materials.• Backup plant supervisor, serving on weekends and holidays.

Springfield, Missouri, Us

• Oversaw a growing small group system in order to facilitate more changed lives and help improve visitor retention rates. • Facilitated leadership and communication training as well as championed organizational goals while operating in a multi-site team. • Helped East Sunshine reach a 40% participation rate within three months of launching (Roughly 200 people as of 04/11).

• Maintained production flow and inventory control overseeing eight injection molding/extrusion machines.• Functioned in leadership role for ten employees contributing to decreased turnover numbers during my tenure. • Responsible for maintaining timely and efficient shipping and receiving of goods.

Master Of Divinity, Expository Preaching

B.S., Religious Studies