Ryan O'Donnell Email & Phone Number

Grantham, GB

London, England, United Kingdom

Becoming a Colleague Champion, which is a dedicated hub for our colleagues at King's Cross station means bringing together a place to collaborate, share skills and knowledge, answer any questions, and get the support our colleagues need for their day-to-day role, whether it’s one of our onboard roles such as Driver, Train Manager or Hosts to other roles.

London, United Kingdom

Being a Stations & On Board Experience Host means that I am responsible for making sure that our customers have a first class service, making sure that first impressions count. This role brings responsibilities such as being a leader in delivering a First Class service as well as maintaining the full Standard Class catering facilities. Being part of the.

London, England, United Kingdom

In addition to my primary role at LNER, I became a Digital Ambassador in May 2021. This means that I assist the Digital & Innovation Team with introducing and supporting new exciting innovations and digital applications for deployment within the business. During my time within LNER, the Digital team have announced some innovative projects such as “Let’s.

East Coast Main Line

I have been a founding member of LNER Safeguards, a programme within LNER that started over the Christmas and New Year periods by one of our On Train Transformation Managers, to protect vulnerable people around our railway network. Being an LNER Safeguarder meant attending a “Managing Suicidal Contacts” course, accredited by Samaritans.

Biggleswade, United Kingdom

Working as a customer service representative at Wilko meant serving customers using their EPOS system, replenishing stock on shelves and other management tasks such as cash management and maintaining till standards such as lottery policies, Challenge 25 procedures and maintaining a high standard of customer service. During the last month of employment.

Worldwide

A volunteering (unemployed) role that has involved giving feedback and testing development builds of the Windows 10 operating system, which is powering over 1 billion devices worldwide, including PC, mobile, Xbox and IoT projects.