Ryan Richardson Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Manchester, England, United Kingdom

Faro, Portugal

• Provided an end-to-end service for Thomas Cook customers via a range of traditional and digital communication channels. Lead an internationally diverse team of service consultants to provide customer service and.
• Data analysis
• Report writing
• Trouble shooting technical issues
• Development and delivery of UK training courses
• Project Management

Crete, Greece

• Customer focused and administrative role using various Application and systems software. Co-ordination of Social Media communication channels including live chat, email, telephone and video modalities. Daily engaging.
• First and last point of emergency contact for customers in resort
• Complaint handling & conflict management
• Arranging all logistical customer requirements including accommodation and global travelBusiness Support:
• Central communication hub for internal and external departments
• Relationship management and building partnerships

Exchange Quay

Responsible for co-ordination of administrative functions for business support programme's covering North West England. Managed relationships with funding bodies, Delivery Partners and suppliers. Project Managed the full marketing mix including direct mail, telemarketing, events, social, digital and other channels. Wrote technical articles for trade press.

Manchester, United Kingdom

On my return to the UK and throughout my studies I worked in various contractual roles in areas such as transport, business growth, marketing, facilities and hospitality co-ordination. I gained respect and acknowledgement within global organisations where my strong communication and organisational skills were requested to assist in the development of LEAN.

Ibiza, Balearics

Daily engaging with guests, hoteliers and suppliers in sometimes challenging situations has enabled me to think on my feet, take ownership of issues, solve problems efficiently, communicate effectively and manage my time productively. Target orientated the teams I worked in hit and regularly exceeded targets gaining respect and acknowledgement within a.

Master'S Degree, Digital Marketing

An industry focused programme covering: -Digital Marketing Analytics and Strategy -Online and Offline Consumer Behaviour -Search and.

Bachelor Of Arts (B.A.), Design Futures, Design Thinking & Innovation

Design Futures is a unique course that looks into the process, practice and theory behind design: - Marketing, branding, usability.

Fda, New Media Design

Activities and Societies: Student representative 2008-2010New Media Design focuses on the principles of design using digital multimedia.

Btec National Diploma, Art & Design

This course provided a range of knowledge and skills in art, design and media to enable progression into a wide choice of disciplines.