Rythwik Mahesh Email & Phone Number

• Community Building:Focusing on creating a community centered around decentralization and ethical capitalism, working to connect with a broader audience and foster meaningful discussions.
• Early Outreach:Engaging in strategic content creation across social media platforms to reach individuals who resonate with our vision, sparking conversations and inviting early supporters.
• Educational Content:Building connections through informative and engaging content to introduce decentralization and ethical capitalism principles, aiming to establish a community that values education and collaboration.
• Feedback Integration:Collecting and analyzing community feedback to refine content and strategies, ensuring alignment with the interests and needs of our audience.

Bengaluru, Karnataka, India

• Supporting New Projects:Worked closely with different teams to help launch new initiatives and GTM strategies. Conducted market research, created reports, and provided insights that helped guide important decisions.
• Improving Processes: Partnered with teams across Product Development, Support, Risk, KYC, and Compliance to simplify and improve Standard Operating Procedures (SOPs), making operations more efficient.
• Customer-Focused Development: Played an important role in the sales process by conducting product demos and collecting customer feedback. Used this feedback to make sure products were developed with the customer’s.
• Team Collaboration: Collaborated with various departments to enhance the customer experience and support growth. Helped ensure smooth communication between teams to implement strategies that improved overall service.
• Resolving Issues: Provided clear and actionable feedback to development teams and assisted in quickly resolving key issues, leading to better product performance and customer satisfaction.

Bengaluru, Karnataka, India

• Product Quality Improvement:Initiated and led efforts to improve product and service quality by providing valuable feedback to the product team based on the analysis of common customer issues.
• Process Automation & Innovation:Demonstrated problem-solving skills by finding innovative ways to automate common customer issues on the CRM software, significantly improving customer support processes.
• Customer Issue Management:Successfully managed customer issues through a ticketing system, ensuring timely resolutions and supporting customer satisfaction.
• Cross-Team Collaboration:Worked closely with the Customer Support and Development teams to identify recurring issues and implement solutions that reduced the volume of incoming support tickets.

Bengaluru, Karnataka, India

• Customer Relationship Building:Proactively reached out to new signups, building strong relationships and understanding their specific business needs.
• Feedback Collection & Enhancement:Collected valuable feedback from customers to identify opportunities for platform improvement and enhancement.
• Strategic Decision-Making:Analyzed customer insights to drive strategic decisions and optimize the overall user experience.
• Cross-Functional Collaboration:Collaborated with cross-functional teams to implement improvements and ensure a seamless user experience.

Bangalore

• Customer Support Role:Worked as a Customer Support Officer for TD Canada Trust (Outsourced), assisting customers with their daily banking needs and handling inquiries with dedication.
• Cross-Selling:Engaged in cross-selling during conversations, promoting relevant products and services.
• Efficient Escalation Management:Adhered to strict timelines, ensuring efficient management of escalations on a daily basis.
• Exceptional Service Delivery:Demonstrated patience in every customer-facing aspect of the role, delivering exceptional service.

Bengaluru Area, India

Sarjapura, Bangalore

Bengaluru Area, India

Bengaluru Area, India

Diploma

Bachelor Of Business Administration - Bba

Higher Secondary