• Community Building:Focusing on creating a community centered around decentralization and ethical capitalism, working to connect with a broader audience and foster meaningful discussions.• Early Outreach:Engaging in strategic content creation across social media platforms to reach individuals who resonate with our vision, sparking conversations and inviting early supporters.• Educational Content:Building connections through informative and engaging content to introduce decentralization and ethical capitalism principles, aiming to establish a community that values education and collaboration.• Feedback Integration:Collecting and analyzing community feedback to refine content and strategies, ensuring alignment with the interests and needs of our audience.

• Supporting New Projects:Worked closely with different teams to help launch new initiatives and GTM strategies. Conducted market research, created reports, and provided insights that helped guide important decisions.• Improving Processes: Partnered with teams across Product Development, Support, Risk, KYC, and Compliance to simplify and improve Standard Operating Procedures (SOPs), making operations more efficient.• Customer-Focused Development: Played an important role in the sales process by conducting product demos and collecting customer feedback. Used this feedback to make sure products were developed with the customer’s needs in mind, leading to better user experiences.• Team Collaboration: Collaborated with various departments to enhance the customer experience and support growth. Helped ensure smooth communication between teams to implement strategies that improved overall service.• Resolving Issues: Provided clear and actionable feedback to development teams and assisted in quickly resolving key issues, leading to better product performance and customer satisfaction.

• Product Quality Improvement:Initiated and led efforts to improve product and service quality by providing valuable feedback to the product team based on the analysis of common customer issues.• Process Automation & Innovation:Demonstrated problem-solving skills by finding innovative ways to automate common customer issues on the CRM software, significantly improving customer support processes.• Customer Issue Management:Successfully managed customer issues through a ticketing system, ensuring timely resolutions and supporting customer satisfaction.• Cross-Team Collaboration:Worked closely with the Customer Support and Development teams to identify recurring issues and implement solutions that reduced the volume of incoming support tickets.

• Customer Relationship Building:Proactively reached out to new signups, building strong relationships and understanding their specific business needs.• Feedback Collection & Enhancement:Collected valuable feedback from customers to identify opportunities for platform improvement and enhancement.• Strategic Decision-Making:Analyzed customer insights to drive strategic decisions and optimize the overall user experience.• Cross-Functional Collaboration:Collaborated with cross-functional teams to implement improvements and ensure a seamless user experience.

• Customer Support Role:Worked as a Customer Support Officer for TD Canada Trust (Outsourced), assisting customers with their daily banking needs and handling inquiries with dedication.• Cross-Selling:Engaged in cross-selling during conversations, promoting relevant products and services.• Efficient Escalation Management:Adhered to strict timelines, ensuring efficient management of escalations on a daily basis.• Exceptional Service Delivery:Demonstrated patience in every customer-facing aspect of the role, delivering exceptional service.