Senior Executive Voice (Google )
Gurgaon, India
Supporting customers (Small & Medium Business Owners) with their queries regarding the Verification of business listings, Listings to go –live, and Updating the website page details. Google Business Profile related to query support – Account Settings, Billing, Performance, Analytics.Providing second-level support to Tier-1 teams & clients (Small & Medium Business Owners) with complex queries (like Review Removal/ Reinstatements, Ownership transfers, and Admin rights.Google My Business Pages Management: Creates, controls and manages the dealer's pages, removing or adding photos, updating changing info, adding posts to feature promotionsCreates, controls and manages the dealer's pages, removing or adding photos, updating changing info, adding posts to feature promotionsExplored and created new ways to resolve problems with processes, technology, or team members to improve overall efficiency.Handle inbound and outbound calls with the objective of creating the business listing and AdWords ExpressHelp the customers to get listings or account for the bulk and single verification Responsible for resolving issues like Data Conflict, Business Optimization, Ownership Transfer, and Verification of a business on Search/Maps/G+. Achieved CSAT on email, chat, and phone channels.