Mukesh Saini

Mukesh Saini Email and Phone Number

Enterprise Account Executive at SingleSurface, Hyper-local Market and GMB expert | EX | Googler | Saas | Salesforce | SEMrush @ SingleSurface
Mukesh Saini's Location
Gurgaon, Haryana, India, India
About Mukesh Saini

I enjoy making every person I encounter feel like they are my number one priority whether it be a customer, client, or a new person I meet. I strongly believe that your personality and your character is your strongest feature as a person especially when it comes to your career. I am very much someone who loves to be on time or I should say earlier than on time perhaps because rushing is never a good way to start off your day. I believe that working smart and hard in life is very important to get where you want or need to be. I also believe you will never get to where you want to go with a negative attitude. I believe that everything happens for a reason good or bad you learn from them and you are able to move forward in a positive direction either way. And always smile no matter what life throws your way! :)•Marketing skills - Search Engine Marketing (SEM): Google Ads, Bing, Yahoo Gemini, Doubleclick Search- Social: Facebook, YouTube, Twitter, Instagram, Hootsuite- Email/CRM/SMS: Hubspot*, Silverpop*, Responsys, Klaviyo, Mailchimp, Attentive- Analytics/Visualizations: Adobe Analytics, Google Analytics, Mixpanel, Microstrategy, Microsoft PowerBI, Google Data Studio- Local SEO, and Google My Business Management, Near me, Store Locater • Interpersonal Skills- Deals effectively with a wide variety of people- Handles conflict successfully-Team player with the ability to collaborate effectively with various stakeholders and build business partnerships• Strong problem identification and problem-solving skills• Strong with numbers and an ability to identify trends and patterns in data• Detail-oriented and excellent attention to detail• Positive, results-oriented attitude and a love of learning new things• Teamwork Skills- Ability to work effectively in a team setting- Able to motivate team members to greater success• Communication Skills- Speaks persuasively and articulately- Listens carefully and accurately• Analytical and Problem Solving Skills- Skilled at interpreting complex regulations- Ability to quickly analyze a problem and develop an effective response• Leadership and Management Skills- Diplomatic and tactful with both professionals and nonprofessionals- Served in leadership positions in a variety of organizations and clubs• Adaptability and Flexibility- Able to pinpoint problems and initiate creative solutions- Creative problem solver• Integrative and Lifelong Learning Skills- Ability to learn new skills quickly and accurately- Able to integrate many different skills to achieve success

Mukesh Saini's Current Company Details
SingleSurface

Singlesurface

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Enterprise Account Executive at SingleSurface, Hyper-local Market and GMB expert | EX | Googler | Saas | Salesforce | SEMrush
Mukesh Saini Work Experience Details
  • Singlesurface
    Enterprise Account Executive
    Singlesurface Oct 2022 - Present
    Gurugram, Haryana, India
    take over the post-sales relationship with our biggest customers and are responsible for understanding their business needs and goals, consulting them with best practices on adoption and growth, and act as their trusted advisorwork on maintaining and growing the value of your account portfolio and collaborate closely with cross-functional team members to support renewals and expansion opportunities
  • Singlesurface
    Assistant Manager Customer Services Specialist
    Singlesurface Jan 2019 - Oct 2022
    Gurugram, Haryana, India
    Handling a large set of client data by sanitizing and verifying it as per the correct format of the publishers.Handling & publishing the data on the SS dashboard for creating location pages.Provide effective solutions for better search results and take care of the changes required and resolve the issues by taking relative measures.Handling integrated system & publishing on various publishers like- Google, Facebook, Bing, Factual, Foursquare, Yalwa
  • Cognizant
    Senior Executive Voice (Google )
    Cognizant Dec 2015 - Dec 2018
    Gurgaon, India
    Supporting customers (Small & Medium Business Owners) with their queries regarding the Verification of business listings, Listings to go –live, and Updating the website page details. Google Business Profile related to query support – Account Settings, Billing, Performance, Analytics.Providing second-level support to Tier-1 teams & clients (Small & Medium Business Owners) with complex queries (like Review Removal/ Reinstatements, Ownership transfers, and Admin rights.Google My Business Pages Management: Creates, controls and manages the dealer's pages, removing or adding photos, updating changing info, adding posts to feature promotionsCreates, controls and manages the dealer's pages, removing or adding photos, updating changing info, adding posts to feature promotionsExplored and created new ways to resolve problems with processes, technology, or team members to improve overall efficiency.Handle inbound and outbound calls with the objective of creating the business listing and AdWords ExpressHelp the customers to get listings or account for the bulk and single verification Responsible for resolving issues like Data Conflict, Business Optimization, Ownership Transfer, and Verification of a business on Search/Maps/G+. Achieved CSAT on email, chat, and phone channels.
  • In Technologies (P) Ltd
    Customer Service Executive
    In Technologies (P) Ltd May 2012 - Nov 2015
    Gurugram, Haryana, India
    verified sales after the sale are done and avid the change back and dispute.Retain the customers Dealing with customer services and billing managementMaintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.Verified the sales and billing detailsDocument necessary account information and offer custom solutions that benefit the customerDo preventive maintenance calls and upgrade their plan to a new planKept clear, detailed records of customer interactions, enabling accurate complaints investigation.Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

Mukesh Saini Education Details

Frequently Asked Questions about Mukesh Saini

What company does Mukesh Saini work for?

Mukesh Saini works for Singlesurface

What is Mukesh Saini's role at the current company?

Mukesh Saini's current role is Enterprise Account Executive at SingleSurface, Hyper-local Market and GMB expert | EX | Googler | Saas | Salesforce | SEMrush.

What schools did Mukesh Saini attend?

Mukesh Saini attended Mahatma Jyotiba Phule Rohilkhand University, Chitragupt Inter College Moradabad.

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