Saranya K. Email & Phone Number

Kajang, MY

Puchong, Selangor, Malaysia

- Provide detailed engineering design, such as detail preparation of P&ID, layout, technical specification, procurement as per RFQ - Involve in the meetings, technical discussions and presentations to the client throughout the project execution until the completion of the project- Analyze and negotiate with suppliers as per technical specification for all.

Cyberjaya, Selangor, Malaysia

- Provide support for the fresh Customer Service Representatives. - Walk through individual case files of the new agents and solve the cases in the CRM within the stipulated timeframe- Ensured all follow-ups are done in a timely manner and all SLA’s are met appropriately- Monitor and mentor the fresh representative on the communication & solving skills for.

Cyberjaya, Selangor, Malaysia

- Provided primarily customer service based phone support to the customers- Activated and engaged with client/customer whilst providing accurate information of customer’s issue.- Accurately recorded and updated customer cases into CRM and trackers following appropriate processes. - Ensured customer issues and/or complaints are either addressed or escalated.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As being completely new to practical, corporate world setting, every hour spent in the Engineering Department gave me some amount of experience all the time all of which cannot be explained in words. Listed below were the tasked performed/knowledge gained during the intern period:- mechanical and electrical scope of works in structures and buildings.

Bachelor'S Degree, Chemical Engineering

Foundation In Science (P-Stream)

High School, Science, 9As