Simon Fung Email & Phone Number

Calgary, Alberta, Canada

• Managed and coordinated catering and aircraft cleaning operations, ensuring compliance with airline standards.
• Conducted regular audits to maintain high levels of quality and safety in catering and aircraft cleaning services onboard the aircraft, ramp and on vendor premises.
• Collaborated with cross-functional teams to optimize inflight service delivery.
• Create and follow-up action plans to resolve poor performance and works to manage cost and reduce wastage onboard.
• Support and undertake new projects and other responsibilities of the department as required.

Calgary, Canada Area

• Delivered exceptional customer service and ensured passenger safety during flights.
• Conducted safety briefings, emergency equipment checks, and handled inflight emergencies.
• Contributed to brand elevation through consistent, professional interaction with passengers

Calgary, Canada Area

• Observed and reported on inflight operations to identify potential safety risks.
• Collaborated with safety teams to implement corrective actions and enhance safety protocols.

Calgary, Canada Area

• Sorting mail and parcels; unloading and loading trailers; operating heavy machinery.

Calgary, Canada Area

• Developed training programs for cabin crew and ground staff, focusing on safety procedures and customer service excellence.
• Created engaging e-learning modules and hands-on training workshops tailored to airline operations.

Calgary, Canada Area

• Handling incoming calls by provisioning digital equipment, trouble shooting and completing work orders.

Calgary, Canada Area

• Check-in and boarding passengers, handling inquiries, lost and damaged bags; creating reservations and collecting payments; handling irregular operations (IROP), modifying and completing flight reports using Sabre or.
• Loading and offloading baggages and cargo; operating airside vehicle; marshaling aircrafts,

Calgary, Canada Area

• Supporting, leading, assisting passengers and crew during normal and abnormal flights while demonstrating safety and standard operating procedures on all aircraft types within the fleet.
• Successfully completed Airport Agent course and Sabre training.

Calgary, Canada Area

• Coordinating, tracking and monitoring all service orders for completion; maintain all customer loss records.
• Assigning and maintaining equipment records for colocate and pop sites; administration of all Bell telephone numbers.
• Documenting new methods and procedures; participating in testing of critical applications.

Calgary, Canada Area

• Team Leader:
• Supporting, troubleshooting and resolving various issues from specialists, other departments and various telcos.Pre Provisioning and Assignment Specialist:
• Coordinating new loops, porting and migrating issues Canada wide between various carriers; problem solving of loop and migration issues; create, update, disconnect and audit subscriptions.

Calgary, Canada Area

• Internet Technology/Service Delivery Support Specialist for Bellsouth.net:
• Resolving all incoming calls for issues such as: dialup networking, connectivity, internet, and email applications on Microsoft, Novell and Mac OS platforms.Help Desk Analyst Levels 1 & 2 For Compaq Services Inc:
• Providing customer service, network and desktop support through implementation, troubleshooting and repairing of Microsoft Windows, Apple Mac OS and Novell Netware.

Calgary, Canada Area

• Responding to regular and emergency services dispatch throughout Canada to police, fire, ambulance and guards on alarm incidents.
• Providing advanced customer service and in-depth troubleshooting.

Business, Management, Marketing, And Related Support Services

Food Safety And Hygiene In Catering

Social Media Marketing

International Hospitality Management

Business Administration And Management, General