Simon Fung Email & Phone Number

Calgary, Alberta, Canada

• Managed and coordinated catering and aircraft cleaning operations, ensuring compliance with airline standards.• Conducted regular audits to maintain high levels of quality and safety in catering and aircraft cleaning services onboard the aircraft, ramp and on vendor premises.• Collaborated with cross-functional teams to optimize inflight service delivery.• Create and follow-up action plans to resolve poor performance and works to manage cost and reduce wastage onboard.• Support and undertake new projects and other responsibilities of the department as required.

Calgary, Canada Area

• Delivered exceptional customer service and ensured passenger safety during flights.• Conducted safety briefings, emergency equipment checks, and handled inflight emergencies.• Contributed to brand elevation through consistent, professional interaction with passengers

Calgary, Canada Area

• Observed and reported on inflight operations to identify potential safety risks.• Collaborated with safety teams to implement corrective actions and enhance safety protocols.

Calgary, Canada Area

• Sorting mail and parcels; unloading and loading trailers; operating heavy machinery.

Calgary, Canada Area

• Developed training programs for cabin crew and ground staff, focusing on safety procedures and customer service excellence.• Created engaging e-learning modules and hands-on training workshops tailored to airline operations.

Calgary, Canada Area

• Handling incoming calls by provisioning digital equipment, trouble shooting and completing work orders.

Calgary, Canada Area

• Check-in and boarding passengers, handling inquiries, lost and damaged bags; creating reservations and collecting payments; handling irregular operations (IROP), modifying and completing flight reports using Sabre or Amelia.• Loading and offloading baggages and cargo; operating airside vehicle; marshaling aircrafts,

Calgary, Canada Area

• Supporting, leading, assisting passengers and crew during normal and abnormal flights while demonstrating safety and standard operating procedures on all aircraft types within the fleet.• Successfully completed Airport Agent course and Sabre training.

Calgary, Canada Area

• Coordinating, tracking and monitoring all service orders for completion; maintain all customer loss records.• Assigning and maintaining equipment records for colocate and pop sites; administration of all Bell telephone numbers.• Documenting new methods and procedures; participating in testing of critical applications.

Calgary, Canada Area

Team Leader:• Supporting, troubleshooting and resolving various issues from specialists, other departments and various telcos.Pre Provisioning and Assignment Specialist:• Coordinating new loops, porting and migrating issues Canada wide between various carriers; problem solving of loop and migration issues; create, update, disconnect and audit subscriptions.

Calgary, Canada Area

Internet Technology/Service Delivery Support Specialist for Bellsouth.net: • Resolving all incoming calls for issues such as: dialup networking, connectivity, internet, and email applications on Microsoft, Novell and Mac OS platforms.Help Desk Analyst Levels 1 & 2 For Compaq Services Inc:• Providing customer service, network and desktop support through implementation, troubleshooting and repairing of Microsoft Windows, Apple Mac OS and Novell Netware.

Calgary, Canada Area

• Responding to regular and emergency services dispatch throughout Canada to police, fire, ambulance and guards on alarm incidents.• Providing advanced customer service and in-depth troubleshooting.

Business, Management, Marketing, And Related Support Services

Food Safety And Hygiene In Catering

Social Media Marketing

International Hospitality Management

Business Administration And Management, General