Stephen Cooke Email & Phone Number

Manchester, England, Gb

Remote

Thriving within the Utilities sector supporting and providing software (SaaS) for multiple clients, servant leader supporting various areas within the organisation to deliver a unique world class service.• Work directly with the client, delivering end-to-end service to manage all aspects of the Project Delivery Lifecycle, providing instant benefits, and added value from either a strategic or full implementation.• Accountable for day-to-day management of Client Delivery and Testing… Show more Thriving within the Utilities sector supporting and providing software (SaaS) for multiple clients, servant leader supporting various areas within the organisation to deliver a unique world class service.• Work directly with the client, delivering end-to-end service to manage all aspects of the Project Delivery Lifecycle, providing instant benefits, and added value from either a strategic or full implementation.• Accountable for day-to-day management of Client Delivery and Testing to ensure all internal SLAs and KPIs are met, whilst providing BAU and Project support.• Manage and lead BAU support process, identifying risks, issues, dependencies, matching skills, and resources required.• Conduct continuous team development and training, leading to full autonomy, empowerment, and low churn.• Manage portfolios and client relationships, monitor performance feedback, and escalate issues where required.• Track and manage system stability, performance, and configuration efficiency across portfolios, whilst providing progress updates to internal and external stakeholders.• Manage Change Board prioritisation and escalation, control iterative system evolution within technology boundaries.• Lead and support on scoping sessions, requirements gathering, kick off sessions, project documentation, KPI creation and benefits tracking.• Manage and lead the Delivery Team’s custom and market solution system demos to new potential clients and existing clients where required. Show less

United Kingdom

• Review, manage, support and lead on ongoing programmes and projects with clients and 3rd parties, to offer recommendations, ways of working and how to streamline or gain efficiencies through the triOpsis product implementation and project. • Build and configure the triOpsis solution to Client Requirements.

United Kingdom

Solve client issues and problems by implementing best in class solutions using the triOpsis platform, whilst adhering to standard methodologies and best practice

• Instigated and embedded standard Prince2 and Agile approach/methodology across organisations on all projects and implementations. Improved end to end visibility and enhanced accountability of relevant stakeholders.• Achieved 100% increase in BAU ‘one and done’ approach to change and issues logged by clients, through better training, documentation, shared vision, and empowerment of the department, ensuring no further double handling required. • Reduced staff working on change and… Show more • Instigated and embedded standard Prince2 and Agile approach/methodology across organisations on all projects and implementations. Improved end to end visibility and enhanced accountability of relevant stakeholders.• Achieved 100% increase in BAU ‘one and done’ approach to change and issues logged by clients, through better training, documentation, shared vision, and empowerment of the department, ensuring no further double handling required. • Reduced staff working on change and issues logged by 50% due to ‘one and done’ BAU approach executed over several months. Released balance of staff for new roles, increasing capacity and adding value to the company.• Enhanced recruitment processes and reduced staff churn by tailoring interview stages to the relevant department or team and matching specific candidates and skillsets.• Rolled out new software across organisations to enable end-to-end visibility and reporting of commercial pipeline, product and demo requirements, programme and project requirements, solution adoption and staffing needs. Show less

North West, Uk

Influenced and input to several high-profile projects to improve several areas of the business and enabled the company to overhaul and impact the cost to serve. Brought all connections’ 3rd party activities back in house, rolled out new GIS software to the new company website to provide new customer empowering functionality.• CRM point of contact for testing and system integration for the website rollout; identified change requests and additional processes.• Provided testing across… Show more Influenced and input to several high-profile projects to improve several areas of the business and enabled the company to overhaul and impact the cost to serve. Brought all connections’ 3rd party activities back in house, rolled out new GIS software to the new company website to provide new customer empowering functionality.• CRM point of contact for testing and system integration for the website rollout; identified change requests and additional processes.• Provided testing across several business areas, created test scripts, identified upstream and downstream impacts.• Rolled out business process mapping seminars and collating feedback for new business approach.• Led on the Priority Services Register Project – scoping, requirements gathering, documentation, testing and business communications. Regulatory requirement - delivered on time and within budget.• Led Online Connections Project to review all previous project documentation and highlight any risks and gaps. Business lead for all policy, procedures and processes including all exceptions. Business Project lead and liaison with IT&T, providing organisational oversight to ensure full visibility of impacts and process changes.• Supported various additional activities, including roadmap production for transformation portfolios, strategic and quick win projects, standardisation, support, and rollout of Business Process Mapping.• Supported and drove a Continuous Improvement Culture, supported development of graduates within department, supported and developed PDL, in-house development ensuring relevance to business and team.• Successfully managed implementation and rollout of new ENWL Geospatial GIS Viewer to circa 1.8k ENWL users.• Led the ramp down of circa 1.5k legacy Geospatial licences across multiple devices.• Led the installation and implementation of the new ENWL Geospatial installed software to c. 620 devices/users across all sites.• Ensured delivery plan successfully delivered ahead of target. Show less

Oldham, United Kingdom

Identified many improvements from automating weekly reports to the requirement for a continuous improvement work stream. Engaged with different stakeholders from across the business to set up a successful CI working group where many changes were implemented with positive effect.• Conducted CAB & TAB Prioritisation meetings.• Managed 2nd and 3rd tier support through a directly reporting team of 6 support analysts.• Created dashboards for live, weekly, and monthly KPI’s.• Liaised… Show more Identified many improvements from automating weekly reports to the requirement for a continuous improvement work stream. Engaged with different stakeholders from across the business to set up a successful CI working group where many changes were implemented with positive effect.• Conducted CAB & TAB Prioritisation meetings.• Managed 2nd and 3rd tier support through a directly reporting team of 6 support analysts.• Created dashboards for live, weekly, and monthly KPI’s.• Liaised with software suppliers for upgrades and support.• Set up and chaired bi-weekly continuous improvement sessions with the business and support team.• Initiated weekly meetings with the communications team and training team to ensure any system changes were communicated to the wider business and added to the training documentation. Show less

Accountable directly to the Despatch and Logistics Manager to oversee all dispatch systems at the Stockport depot.• Logistics SAP super-user and point of contact for Stockport SAP Go-Live.• Created and managed the Ramp up and new resource plan, redesigned the depot floor layout in line with new SAP orders system, and implemented WMS system to allocate Inter Company Orders and work to loading times.• Documented all As-Is and To-Be processes across despatch, finance, and… Show more Accountable directly to the Despatch and Logistics Manager to oversee all dispatch systems at the Stockport depot.• Logistics SAP super-user and point of contact for Stockport SAP Go-Live.• Created and managed the Ramp up and new resource plan, redesigned the depot floor layout in line with new SAP orders system, and implemented WMS system to allocate Inter Company Orders and work to loading times.• Documented all As-Is and To-Be processes across despatch, finance, and transport• Created and documented OPUS to SAP reconciliation / audit process, ran SAP reconciliation meetings Show less

London, United Kingdom

• Configured the Tallyman decisions-based systems strategies in line with the business requirements and managed day to day business incidents within SLAs.• Delivered weekly Implementation Releases and completed user acceptance testing (UAT) for all system configuration changes, managed the monthly change log, and released to ensure all parties were aware of required changes.• Prepared SSRS / SQL 2008 reports on an ad-hoc basis to help with the root cause analysis where Tallyman… Show more • Configured the Tallyman decisions-based systems strategies in line with the business requirements and managed day to day business incidents within SLAs.• Delivered weekly Implementation Releases and completed user acceptance testing (UAT) for all system configuration changes, managed the monthly change log, and released to ensure all parties were aware of required changes.• Prepared SSRS / SQL 2008 reports on an ad-hoc basis to help with the root cause analysis where Tallyman decision-based collections and recoveries system incidents are raised. Show less

United Kingdom