Stephen Kearse Email & Phone Number

Kitchener, ON, CA

Toronto, Ontario, Canada

- Continuing to manage client relationships as they go through their first 90 days as Select customers, but at a reduced client count- Enhanced emphasis on leadership responsibilities within my team- Adoption of skill/knowledge specialty focus on Data Conversions

Toronto, Ontario, Canada

Same responsibilities as Non-Senior Level 2, but with even higher expectations for ongoing client count/management and a focus on leadership within the team.

Same responsibilities as Level 1, but with greater emphasis on unearthing sales opportunities and higher expectations re: ongoing client count/management.

Toronto, Ontario, Canada

- Responsible for bringing our high-value clients (i.e new FreshBooks Select users) through a 90-day Onboarding Journey; primary steps include introductory calls, onboarding sessions, and 30/60/90-day milestone check-ins.- Available via phone or e-mail to assist my clients with any questions or challenges, scheduling video conference meetings as needed..

Toronto, Canada Area

- Frontline Support Rockstar, answering support e-mails and phone calls regarding all potential issues with the software.- Responsible for advising customers with accurate, comprehensive, and pre-emptive advice that resolves their existing challenges and helps them avoid future issues.- Regular exercise of troubleshooting tools, including Mandrill.

Kitchener, Ontario, Canada

- Responsible for managing and mentoring younger/less experienced umpires.- Working softball games as needed and maintaining my Softball Ontario umpire certification for up-to-date rules knowledge + game management techniques.- Member of the league's Executive Team, acting as the main arbiter/point of contact for questions regarding game rules, umpire.

Greater Toronto Area

• Clinic level 3, on-field level 2B. 15 years of experience working select and rep tournaments at Mite (10U) up to Midget (18U).Key Responsibilities:
• Officiate games and maintain a state of fun, safe and orderly play.
• Utilize strong leadership and conflict management skills to maintain control of games.
• Develop cordial and professional relationships with players, coaches, fellow umpires, and league executives.
• Scheduler and assistant Umpire-in-Chief for Richmond Hill league (May - August 2012).

7351 Victoria Park Avenue, Unit 6 - Markham, Ontario

• Updated and maintained master calendar/ledger for all events, ensuring that all information (status, date, type, guest count, client name, etc.) is always accurate.
• Organized records of expenses for the President, Catering Consultant, and overall company petty cash.
• Fielded telephone inquiries from vendors, businesses, and members of the public interested in catering.
• Assisted the company’s Catering Consultant with all aspects of the event planning process: proposal writing, preparation of culinary documentation, creation of event-day materials, reconciliation of event financials.

10080 Kennedy Road, Markham, Ontario

• Oversaw execution of a wide variety of events in a upscale banquet setting, including meetings, weddings, charity fundraisers, communions, Christmas parties, golf tournaments, and various celebratory galas.
• Harnessed leadership skills to direct a team of event captains, servers, and bartenders in their tasks while upholding company standards of service and presentation.
• Liaised with kitchen staff to ensure efficient, safe, and spectacular food service.
• Deployed organizational skills to conduct setup of event spaces with attention to detail and timeliness in mind.
• Fulfilled building opening and closing duties as dictated by shift timing.

8575 Keele Street (Unit 7), Vaughan, Ontario

• Primarily situated at the former North York location (Yonge/Sheppard), with occasional shifts at the home location in Concord (Keele/Langstaff). Company's business focus is selling vaping products (mods, tanks.
• Prepared marketing materials for the company: weekly e-mail newsletters, social media content on Twitter and Instagram, and product descriptions for company website.
• Maintained a rote knowledge and intimate understanding of all products sold by the company.
• Interacted with customers from a variety of different backgrounds, assessing their needs, providing individualized recommendations, and assisting them with their vaping goals.
• Fulfilled key-holder duties: opening/closing the store, conducting accurate cash and inventory counts.

1316 Dickie Settlement Road - Cambridge, ON

• Provided quality customer service through the preparation of alcoholic drinks in a high-class venue, and assisted with various aspects of event set-up and management.
• Oversaw the execution of wedding ceremonies, including coordination with maîtré d’s and support staff to ensure that décor, music, and ceremony flow met and exceeded customer standards.
• Pre-stocked bar spaces, polished glassware, served alcoholic beverages, and operated a guest shuttle.
• In all duties, acted as “the face of the company” for guests and provided a memorable event experience.
• Maintained a high standard of cleanliness, organization, and accessibility in all workspaces.
• Utilized teamwork skills to work with colleagues during long, fast-paced shifts.

Kitchener, Canada Area

• Contracted by Tundra Technical Solutions to work for Toyota Motor Manufacturing Canada Inc.
• Developed monthly communications pertaining to D&I and CC, including posters, PowerPoint slides, and written notices for Team Members.
• Supported and collaborated with diversity-focused Employee Resource Groups (ERGs) to execute events, recruit volunteer Team Members, and spread awareness of D&I.
• Managed record retention processes through document storage inventory and conducting and fielding inquiries related to department-specific policies.
• Noteworthy projects: o Executed a promotions campaign for Black History Month, which included developing weekly PowerPoint slides to showcase historical figures, creating cafeteria menus to advertise special dishes.

1 Blue Springs Drive (Suite 300) - Waterloo, ON

• Ensured firm discretion and ethical conduct through compilation of surveillance reports for a private investigation company.
• Improved Human Resources efficiency through collaborative work and mentoring with a senior Human Resources consultant.
• Utilized copy-editing skills and experience with digital media manipulation in compiling surveillance reports and accompanying video footage.
• Notable tasks included creating a company policy manual draft, conducting an exit interview, discreetly managing an employee resignation, and monitoring employee relations issues.

22 St. Clair Avenue East - Toronto, ON

• Provided project management and administrative support to a busy private investing company.
• Drafted a corporation-wide job manual through interviews with employees, including the CEO’s EA and the company controller.
• Created an investment database with information provided by the controller.
• Executed housekeeping tasks such as file-storage indexing and file archiving.

200 University Avenue West - Waterloo, ON

• Acted as an official for numerous campus recreation sports.Key Responsibilities
• Umpire: enforced rules for slo-pitch softball and maintained a fun, safe, and orderly manner of play.
• Timekeeper: kept time for ice hockey games and recorded game scores and rosters to ensure score accuracy and eligibility of all players.
• Scorekeeper: recorded scores for ultimate frisbee games and ensured an fun and timely manner of play in order to keep games on schedule.

Bachelor'S Degree, English Honours - Rhetoric And Professional Writing And Digital Media Studies

Activities and Societies: Campus Newspaper (Imprint Publications), Circle K International, Campus Recreation

Graduate Certificate, Human Resources Management And Services

Intro To Mixology Certification, Smart Serve Certification, Ontario Vqa Knowledge Certification

Education record

Education record

Cambridge, Massachusetts, U.S.A) Secondary Students Summer School Program: “Monuments and Cities of the Islamic World”