Doing Customer Satisfaction Audits, ISO Internal Audits with EduTech, FMCG & HoReCa Industry.

Customer Onboarding, Product Implementation, Product Consultation & Adoption, Project Management, Data insights, Report building, Stakeholder management & Documentation.Manage Zendesk ticket / chat support & respond to product bugs & its related questionnaires on JIRA & Stack Overflow.

1. Adhering quality standards of exam delivery partners.2. Auditing third party sites and approving test center delivery partners.3. Building strategies around mystery shop audits for measuring quality & security.4. Training resources to bring them upto speed.6. Liasoning with legal team on handling company threats on exam misconduct.

Handling all operations & administration related activities. Support Team HR for all the monthly reports required from PAN India locations. Executing site event projects with excellence for large volumes.

JOB PROFILE: Managing & administering all aspects of day to day test center operations, ensures the adherence to strict operational policies & procedures of the examination process, maintaining quality & security measures as laid by the organization.-Record and report all problems or discrepancies in a timely & efficient manner that arise in connection with an exam, candidate or the testing center itself.-Communicate/work with support teams to investigate & fix technical issues at the site.-Presentation of good customer service, communication skills written & verbal - both technical & functional and incumbent to work independently as well as with the team.-Training new employees, handling technical & non technical issues and executing site events like GMAT® site event;-Maintaining attendance reports, leave records and regularization for PAN India staff.-Processing salary related details to concerned team for payments of contractual staff.-Handling the joining & relieving formalities of employees for a smooth transition of the responsibilities -Deputed as Test Center Manager for NMATbyGMAC Event under NMIMS University at Mumbai for the year 2010, 2011 handling around 17000 exams in 3 months.-Recruiting, interviews & training consultants for site events.

Handling clients & liasoning for IT based testing services for MNC's like Accenture, Capgemini, Hexaware Tech, TCS, Patni etc.

• The job profile included conducting International Certification Exams for software developers and professionals, managing the test center with the process and its administration.• Beside a subject matter expert, I have provided an extended technical support for NETWORKING, HARDWARE and SOFTWARE INSTALLATION related issues across all the 6 authorized sites within Mumbai.• Scheduling and conducting certification exams at event sites as per requirement from the client. Few of the events handled were Sun Microsystems Certification drive for L & T Infotech, Vashi, Navi Mumbai and EXIN-ITIL, Microsoft certification drive for CAPGEMINI Consulting India Pvt. Ltd.