Sugar Ray Labandero Email & Phone Number

United States

Cebu, Central Visayas, Philippines

- Supports directly to Johnson & Johnson clients all across the globe. - Taking inbound calls and isolate the problem inorder to provide correct resolution.- Helping clients to troubleshoot on the issue they are calling for.- Performing a catch and dispatch calls depending on what the issue is all about.- Well-trained with KCS creation- Assist user with OS installation on both MAC and Windows OS- Assist user with Android/IOS related concerns (sync issues, email setup… Show more - Supports directly to Johnson & Johnson clients all across the globe. - Taking inbound calls and isolate the problem inorder to provide correct resolution.- Helping clients to troubleshoot on the issue they are calling for.- Performing a catch and dispatch calls depending on what the issue is all about.- Well-trained with KCS creation- Assist user with OS installation on both MAC and Windows OS- Assist user with Android/IOS related concerns (sync issues, email setup, calendar, iOS upgrade)- Assist user with software installation including Printer setup and troubleshooting- Assist user in making sure that their devices are secured with no Viruses and Malware Show less

Philippines

Help clients succeed online.

Cebu City, Philippines

 Supports customers service via phone and chat within US/Canada/Puerte Rico. To fully master the products offered by the service provider for internet, cable and phone. To sell services and support any call back from the customers regarding the services being placed. To be fully equipped with both technical skills and great communication in order to deliver excellent service.  Explain the breakdown, taxes and prorated charges showing on customer’s account bill. Always… Show more  Supports customers service via phone and chat within US/Canada/Puerte Rico. To fully master the products offered by the service provider for internet, cable and phone. To sell services and support any call back from the customers regarding the services being placed. To be fully equipped with both technical skills and great communication in order to deliver excellent service.  Explain the breakdown, taxes and prorated charges showing on customer’s account bill. Always made sure to set proper expectations and provide positive impact to customers on the services being offered. Make customers very happy and very satisfied with the support provided and close the sale in a timely manner.(Promoted as being SALES AUDITOR from March 2010 and currently handle Billing account.) Show less

Cebu City, Philippines

 Accepting hardware and software check up for personal computers and laptops and doing an overall computer reformat and installing softwares base on customer’s request. Personal technician for the computers on my internet café.  Making sure all connections are intact and computers are well maintained to serve customers at best. Managing LAN connection, softwares and online games are always updated for hassle free. To deliver good business with customers everyday and making… Show more  Accepting hardware and software check up for personal computers and laptops and doing an overall computer reformat and installing softwares base on customer’s request. Personal technician for the computers on my internet café.  Making sure all connections are intact and computers are well maintained to serve customers at best. Managing LAN connection, softwares and online games are always updated for hassle free. To deliver good business with customers everyday and making them satisfied with the service they are using. Show less

Cebu City, Philippines

 Supports technical issue to customers worldwide via phone and email on web hosting connectivity using Shared Hosting, Managed Hosting and Virtual Hosting Server for both Linux and Microsoft base platform.  Responsible for handling technical support request for domains, websites, emails and server configuration connectivity and troubleshooting.  Setup Email Accounts and Email Exchange on PC, Mac and other mobile devices using email client like Outlook, Thunderbird, Mac Mail as well… Show more  Supports technical issue to customers worldwide via phone and email on web hosting connectivity using Shared Hosting, Managed Hosting and Virtual Hosting Server for both Linux and Microsoft base platform.  Responsible for handling technical support request for domains, websites, emails and server configuration connectivity and troubleshooting.  Setup Email Accounts and Email Exchange on PC, Mac and other mobile devices using email client like Outlook, Thunderbird, Mac Mail as well as on mobile phone and other devices.  Assist on domain analysis for A-record, MX-record, TXT record and CNAME record including MsSQL and MySQL database setup and troubleshooting including web scripting issues encountered by customers.  Guide customers on how to create website using WordPress, Joomla, Website Builder, Dynamic Site Creator, eShop application, SharePoint.  Resolves customer issue by providing voice support from basic installation issues to technical troubleshooting includes Simple SEO (Search Engine Optimization).  Prepare individual documentation process and procedures done in assisting customers and other escalation cases. Show less

Bachelor Of Science (B.S.), Computer Engineering

Bachelor'S Degree, Computer Engineering