Sunil Kumar Email & Phone Number

Gurugram, Haryana, India

• Collaborate with stakeholders (Sales, Customer Success, Product) to understand business goals and translate them into a roadmap and features in product plan app.• Finalize the user journey (Figma) and plan the quarterly major release.• Maintain the product backlog (Jira) of web application (Single Page Application) by defining story details along with Acceptance Criteria and perform UAT (User Acceptance Testing).• Review the test suit prepared for the running sprint and sign-off the test scenarios.• Revamp the reporting details to provide better understanding and useful information to stakeholders.• Engage in User Research, Customer Journey Mapping and UI/UX processes to ensure pain-points are addressed and right product is being built.• Execute the design thinking (Miro App) workshops to ideate and find innovative solutions.• I went to an onsite location (Kuala Lumpur) to work with a client’s business team and worked as a bridge between business stakeholders and development team (for 2 years).• Lead, report and demonstrate the sprint outcome to business stakeholders after each sprint.• Track and report the non-functional requirements (Usability, Load, GDPR and API testing).

Gurugram, Haryana, India

Product Owner - Business Analyst Insurance Domain* Engaged in user research, competitor analysis, customer journey mapping, UX/UI design sprint and design thinking for a customer-facing application and built a single page web app(SPA).* Spearheaded product management for 2 major products, delivered an native app and web app, resulting in scaling business in new vertical of insurance products and partners.* Oversaw an entire product ideation, value proposition, design, implementation, UAT and delivery. Owned and helped build a Mobile native app and a Web app.* Defined product goals, starting from MVP to its next releases, translated product strategies into product roadmap, prioritized backlog and defined the epics and acceptance criteria of stories.* Created a feedback loop to evaluate the product performance and investigated to resolve the impediments or pain points in user journey. Simplified the user journey.* Redefined and automated the purchase & claim process using BPMN (Business Process Model and Notation) and reduce the claim settlement time by 12 hours.

Pune, Maharashtra, India

* Successfully re-defined and implemented business processes(using BPMN). The organization delivered the exams and results of 1+million students on time and anywhere access. * Revamped the legacy system (facing performance issues, limited access and stopping the organization from scaling to different geography) - Modelled requirements using UML (Use Cases, Domain Model, Data Dictionary & Requirement Matrix ) for Web App development. Now organization can run its operations from anywhere not just from on-premise. A solution hugely appreciated and worked as charm during Covid restrictions.* Performed opportunity assessment of 15 scenarios for RPA and created cases for RPA team to build a solution. Helped business to save 5+ resources and reduce a lot of manual errors for repetitive tasks.* Ideated and implemented a recommendation engine for telecommunication client which helped to increase the sale by 11%.

Pune, Maharashtra, India

• Plan the requirement elicitation activity, allocate the scope of work to each team member and execute the sprint ceremonies (Grooming and Demonstration).• Interact with Subject Matter Experts (SMEs) and operations teams' stakeholders to map and document the As-Is and To-Be processes (Using BPMN standards and Enterprise Architecture App).• Model the complex requirements into Use Cases, Mind Maps, Data Dictionary and Decision Tables (UML Standards) for better understanding and concise clarity to each team member.• Define sketches for User Interface (UI) using Balsamiq app.• Assist the RPA (Robotic Process Automation) initiative team to identify business cases and perform opportunity assessment.• Perform requirement management (Planning, Requirement Documentation, Requirement Traceability, Gap Analysis and Change Request management) in Microsoft Visual Studio Team application.• Review the test suit (Test Scenarios, Test Steps and Conditions) and report the development progress to delivery management.• Lead and manage UAT (User Acceptance Testing) outcomes and resolve the requirement gaps, requirement ambiguity and missing requirements (If Any).• Worked overseas (United Kingdom - Manchester) to lead the requirement elicitation tasks.

Pune, Maharashtra, India

• Understand the change requests and define the requirement along with detailed Acceptance Criteria.• Create BRD (Business Requirement Document) and FRD (Functional Requirement Document).• Explain the requirements to the development team and resolve their queries.• Perform the user journey in SIT (System Integration Testing).• Prepare execution phase reports (Use Cases documented & Sign-off, Development done and defect reports).• Execute SQLs and verify the complex logics development, also verify the XML logs and raise issue to developer to identify the root cause of an issue.