Supratim Biswas Email & Phone Number

Bengaluru, Karnataka, India

- Forward Ops* Responsible for setting SOP Cadence for DTDC as a strategic logistics partner while working actively with cross-functional and cross-org teams for monitoring performance metrics and solving tech scan challenges.- Reverse Ops* Responsible for third-party logistic partners' performance analysis & improvement with an User First Mindset to provide the best experience to the Meesho users.* Monitoring, resolving, and maintaining sanity to the Tech-related issues on… Show more - Forward Ops* Responsible for setting SOP Cadence for DTDC as a strategic logistics partner while working actively with cross-functional and cross-org teams for monitoring performance metrics and solving tech scan challenges.- Reverse Ops* Responsible for third-party logistic partners' performance analysis & improvement with an User First Mindset to provide the best experience to the Meesho users.* Monitoring, resolving, and maintaining sanity to the Tech-related issues on a regular basis by connecting with multiple SPOCs from Meesho & partner organisations. Show less

Bengaluru, Karnataka, India

- B2B Critical Logistics Performance Improvements:* Accountable for enhancing the performance of critical logistics operations for various clients. Monitored operational gaps, identified areas for improvement, and suggested streamlined processes to optimize efficiency.* Maintained an overall performance level of approximately 95%, consistently exceeding client expectations.- Operational Performance Enhancement for Vivo:* Successfully onboarded and monitored the operational… Show more - B2B Critical Logistics Performance Improvements:* Accountable for enhancing the performance of critical logistics operations for various clients. Monitored operational gaps, identified areas for improvement, and suggested streamlined processes to optimize efficiency.* Maintained an overall performance level of approximately 95%, consistently exceeding client expectations.- Operational Performance Enhancement for Vivo:* Successfully onboarded and monitored the operational performance for Vivo from the ground up, resulting in a significant improvement to 97%. Implemented effective strategies to enhance efficiency and meet operational targets.- Zomato Intercity Legends Project:* Played a key role in streamlining operations and implementing product enhancements for the Zomato Intercity Legends project.* Conducted successful dry runs to ensure smooth operations and prepared the project for a successful launch.- Data Management and Analysis:* Proficient in data management and analysis, providing multiple reports to higher management for visibility into ongoing performance, areas of improvement, and implementing short and long-term impactful strategies.* Utilized data insights to drive informed decision-making and optimize operational performance.- Effective Cross-Functional Collaboration:* Acted as a bridge between ground teams and the product and tech team, resolving any technical concerns within the defined timeframe (TAT). This ensured that client TAT and operational metrics were not compromised.* Monitored e-waybill compliance to prevent ground team defaults, mitigating the risk of penalties and client TAT failure. Show less

Bengaluru, Karnataka, India

- Managed central operations for the "Infinity Project (Veggies)" with a focus on performance hygiene metrics management. Aligned operations with stakeholders to ensure smooth coordination and optimal results. Resolved ground teams' queries and facilitated timely farmer payouts.- Successfully controlled and reduced SKU and cash outstanding, contributing to improved financial performance. Implemented on-time product training and adoption strategies to enhance overall operational… Show more - Managed central operations for the "Infinity Project (Veggies)" with a focus on performance hygiene metrics management. Aligned operations with stakeholders to ensure smooth coordination and optimal results. Resolved ground teams' queries and facilitated timely farmer payouts.- Successfully controlled and reduced SKU and cash outstanding, contributing to improved financial performance. Implemented on-time product training and adoption strategies to enhance overall operational efficiency and productivity.- Led ground operations for the "Standalone Project (Kolkata)" by establishing the GT business from scratch. Effectively managed all aspects of business operations, including procurement, vendor management, on-time delivery (OTD), customer issue resolution, returns control and reduction, as well as timely cash movement and stock management.- Streamlined processes and implemented effective strategies to ensure smooth operations and customer satisfaction. Proactively addressed challenges and optimized performance across all operational areas.- Collaborated closely with cross-functional teams to drive seamless coordination and achieve shared goals. Fostered strong relationships with vendors and partners to facilitate efficient supply chain management and ensure high-quality service delivery. Show less

Bengaluru, Karnataka, India

- Managed Central Operations for "Satellite Project":* Handled the expansion of LM business to Tier 2 & 3 cities with strong logistics connectivity to core Tier-1 cities.* Successfully opened and operated 17 MDCs across 16 satellite cities in Bengaluru, handling a daily average tonnage of 4 tonnes.* Oversaw critical metrics such as returns control, adhoc sales, transit and handling loss reduction, storage movement, and LML (Last Mile Logistics) cost optimization.- Vendor… Show more - Managed Central Operations for "Satellite Project":* Handled the expansion of LM business to Tier 2 & 3 cities with strong logistics connectivity to core Tier-1 cities.* Successfully opened and operated 17 MDCs across 16 satellite cities in Bengaluru, handling a daily average tonnage of 4 tonnes.* Oversaw critical metrics such as returns control, adhoc sales, transit and handling loss reduction, storage movement, and LML (Last Mile Logistics) cost optimization.- Vendor Management for "Distribution Partner Project":* Outsourced MDC operations to external stakeholders and converted 47 facilities into DP-MDCs.* Achieved a significant operational cost reduction of approximately 24-28%.* Authorized and coordinated basic hygiene checks, ensuring on-time deliveries and returns. Timely vendor payouts and addressing concerns were also a key focus.- Central Coordination Role for "Logistics - Auto-delivery Project":* Led the successful conversion of LML delivery vehicles from Tata Ace to Passenger/Piaggio Autos, resulting in a cost reduction of approximately 25%.* Responsible for scaling up scouting and conversion numbers, improving OTR (On-Time Reporting), OTD (On-Time Delivery), DPH (Deliveries Per Hour), and ensuring timely driver payouts.- End-to-End LM Operations for MDC Project:* Managed and controlled basic hygiene for business excellence, collaborating closely with ground teams on a day-to-day basis.* Conducted review meetings with cluster managers to drive process improvement initiatives.* Achieved remarkable growth, scaling from 32 MDCs to 102 MDCs within a span of 3 months. Show less

Bangalore

- Content Development and Modification:* Developed and modified a total of 125 articles, ensuring fresh backlinks and enhancing existing articles. Demonstrated a meticulous approach to content creation and optimization.- SEO and WordPress Expertise:* Leveraged SEO techniques and utilized WordPress to drive page traffic and improve website rankings.* Achieved impressive results with 13 pieces of content ranking within the first three pages of Google Search, significantly… Show more - Content Development and Modification:* Developed and modified a total of 125 articles, ensuring fresh backlinks and enhancing existing articles. Demonstrated a meticulous approach to content creation and optimization.- SEO and WordPress Expertise:* Leveraged SEO techniques and utilized WordPress to drive page traffic and improve website rankings.* Achieved impressive results with 13 pieces of content ranking within the first three pages of Google Search, significantly increasing visibility and organic reach.- Plagiarism-Free and Client-Approved Content:* Produced 13 client articles with 0% plagiarism, maintaining a commitment to originality and authenticity.* Received positive feedback from clients on the quality and relevance of the delivered content, ensuring their satisfaction and establishing long-lasting relationships. Show less

Kolkata Area, India

- Keyin Operations for Bank of America Health Logistics:* Successfully handled keyin operations for patient-sensitive data, demonstrating a keen attention to detail and maintaining strict confidentiality.* Consistently achieved a 99% target fulfillment rate, ensuring timely and accurate entry of critical information.- Unwavering Accuracy and Error-Free Performance:* Maintained an outstanding accuracy rate of 97% in data keyin operations, minimizing errors and ensuring the… Show more - Keyin Operations for Bank of America Health Logistics:* Successfully handled keyin operations for patient-sensitive data, demonstrating a keen attention to detail and maintaining strict confidentiality.* Consistently achieved a 99% target fulfillment rate, ensuring timely and accurate entry of critical information.- Unwavering Accuracy and Error-Free Performance:* Maintained an outstanding accuracy rate of 97% in data keyin operations, minimizing errors and ensuring the integrity of the processed data.* Implemented rigorous quality control measures to deliver error-free results, surpassing client expectations.- Client Satisfaction and Escalation-Free Performance:* Demonstrated a strong commitment to client satisfaction by consistently delivering high-quality work with zero client-level escalations.* Built a reputation for reliability, precision, and professionalism, earning the trust and confidence of clients and colleagues alike. Show less

Master Of Business Administration, Marketing

Bachelor Of Business Administration - Bba, Marketing