Advancing digital equity by supporting business support organizations and equipping policymakers to act. We close the gap through supporting business pivots to scalable tech ideas, typically by providing the initial team, strategic direction and capital for the startup to reach product-market fit and/or rapid exit.

A fellow in the Economic Recovery Corps working with the National Coalition for Community Capital. Over 2.5 years I will roll out Community Capital education to Entrepreneurship Support Organizations across Michigan.

At Organizely, a workforce development tool suite, I am responsible for product creation, development, management and deployment of Organizely software products.

NixCode Pros is a community of non-technical developer experts providing on demand technical design, development and support services to agencies, founders and small businesses through a monthly subscription.Our former no-code app builder platform sold October 2023 through private licensing. Our current role is maintenance of the AI functionality of the platform and plugin support.

Owner and manager of Jackson Michigan’s first and only paint and sip party studio. Providing nightlife entertainment to professional millennials, crafty day activities for the community and youth and a creative space for businesses and organizations to team build. Key Contributions-Started and launched the business with under $2,000 invested with zero loans or grants.Earned $100,000 in revenue in 10 months of operation, margins are strategically yielding 85%.Sold first franchise of the business in June 2018 in Washington, franchise made ROI in first 28 days.Open second location August 2018 in Missouri.Customer acquisition strategy yields returning customer rate 88% and new customer growth rate at 22%Set up website pixels to track unique site visitors, monitor their activity on pages and retarget online ads to same visitors. Developed website and set up search engine optimization gaining over 5,000 monthly organic site visitors. Online Facebook Ad Marketing investment has 3X ROI with 90% relevance score and cost per click under ten cents.Develop, manage and execute communication/content strategies via social media and email marketing

Led various teams of technical writers, quality contractors, sales and operations personnel and executive directors effectively and creatively by using systemic thinking to solve large-scale, complex challenges.Developed project implementation strategy and plans to establish clear scope, level resources, and establish realistic, effort-driven timelines for deliverables and milestones.Developed and implemented contingency plans to remove potential roadblocks to project progress increasing on time throughput by 15%.Pipelined 70+ projects for 5 business units to reconcile and align costs and resources with the long-term business strategy.Created and managed project plans, risk plans and control charts with Subject Matter Experts and operational personnel, 1 on 1 and in team settings, to ensure tasks are completed on time, with high quality, and the output of the tasks are internal & external customer focused.Coached managers and supervisors to improve implementation communication to mitigate change resistance and encourage efficient adoption of new processes.Liaison between Executive Leadership & Project Teams providing visual management dashboards to proactively manage & track project progress, risks, and issues to increase on-time delivery.

Facilitated Service Center quarterly operational meetings to align field work progress with corporate environmental programs and initiatives.Developed document control system for 1500+ environmental procedures, processes and compliance controls in SharePoint using quality check and retention reporting functions.Led annual compliance assessments & audits for all environmental regulatory programs and created visual management for Energy Resources senior executives’ compliance review discussion.Lead Project Manager of Environmental Safety and Compliance team overseeing compliance gap analysis by reviewing procedures and connecting the requirements to regulatory federal, state and local registers for the compliance software development.Developed quality assurance plans & processes for Environmental Compliance, Health & Safety using Six Sigma DMAIC approach.

Developed an environmental legal requirements database to track financial and regulatory risk against current operational controls resulting in a $200k Operations & Maintenance (O&M) savings.Performed benchmarking analysis to create improvement plans for the corporate compliance program.Developed financial models for long term planning of NOx & SO2 allowance prices with Operations & Maintenance and on-going capital escalation rates.Lead technical writer for the corporate Environmental Events and Incidents procedure for Energy Resources & Distribution and Customer Operations.Lead technical writer for lab quality control procedures and training content for operational chemistry staff to comply with new testing regulations.

Responsible for answering inbound calls from our various hospital client sites regarding billing questions, gathering and entering patient information, or referring the patient to the appropriate contact.