Head of Global Program Management and Operations, including the Nike and Samsung accounts which are R/GA’s largest and most tenured clients, where I lead global delivery and own profitability, and oversee a Program Management team across 6 countries. At R/GA, Program Managers are the entrepreneurs and operators in every location, on every account, leading every project from beginning to end. As a member of the global executive team at R/GA, I bring thought leadership and vision, and am responsible for leading all commercial negotiations and delivery escalations, and drive innovation in our ways of working, talent model and financial operations. Program Management team responsibilities:- Establish collaborative relationships with Head of Strategy, Customer Experience, Finance, Technology, Legal, Regulatory, to evaluate opportunities to optimize the effectiveness of operations- P&L operations, including achieving annual profitability target and quality of delivery standards.- Oversee team that manages full project life cycles: identify audience needs, define requirements, clarify goals, allocate and manage the project team, lead project reviews including strategy, user experience, creative concepting, design, technology, pre-production and content execution.- Leverage the superpowers of cross-functional partners to bring valuable solutions to market.- Lead with vision and clarity of purpose, inspire creativity and remove impediments to the team doing their best work.- Dive deep into the challenges and opportunities at hand, identify and mitigate project risks, manage dependencies, manage scope and lead solutions for any issues impacting project delivery of quality work that is on-time and on-budget.- Drive operational excellence, deliver on efficiency and profitability expectations and effectively negotiate priorities in an ever-changing, fast-paced working environment.

I joined LATAM as R/GA’s first regional Head of Program Management, launching a new office in Santiago, Chile and scaling our Buenos Aires hub from a locally focused 140 person office to a global powerhouse of 250+ staff servicing international clients. Highlights include:- Established the collaboration model for $110+ million/year in cross-office projects and developed the first company-wide playbooks for R/GA’s 1,800 staff in 17 international offices. Over a 3 year period (2016-2018) I built a lasting foundation for R/GA’s global model, creating a newfound urgency around our culture of collaboration, and annually rolled out best practices, created global summit curriculum and led in-person workshops and trainings for 200+ Program Managers worldwide. - Conducted a comprehensive data-driven audit of US/LATAM project deliveries for R/GA's C-suite, identifying root causes of success vs failure; devised an actionable plan to increase success rate, leading to a pilot for dedicated team models in 2019, which scaled company-wide in 2020, and today is the company's top margin driver.- Launched the US/BA ambassador program that empowered R/GA’s most successful cross-office collaborators, enabling them to broadly share case studies and tools, and directly coach teams and individuals to increase the success rate of US/BA projects.- As Head of Program Management for Buenos Aires and Santiago, I oversaw the delivery of over 200+ projects/year in collaboration with 9 international offices, including product design and development, creative integrated campaigns and technical executions for clients such as Samsung, Verizon, Mercedes-Benz and Nike.- Built a net new Program Management team to open our new office in Santiago, Chile for servicing South America’s largest department store chain Falabella.

Program management and client lead on Nike brand, overseeing multi-million dollar engagements that included strategy, product design and development, integrated campaigns, branding and technical executionResponsible for account growth, staffing, prioritization and on-time on-budget completion of Nike brand deliverables, ensuring work meets agency standards and client objectivesProduction lead for Nike SB iOS App http://www.rga.com/work/nike-sb-app/Major industry awards won:One Show- Gold Pencil, Mobile Utility One Show- Gold Pencil, Mobile UX/DesignCannes- Bronze Mobile Lion, Mobile Apps Cannes- Bronze Cyber Lion, Data VisualizationCLIO- Bronze, Digital/Social CLIO- Bronze, Design for Nke SB App D&AD- In Book Award, Mobile Marketing Webby Award- Sports CategoryOne Show- Bronze, Digital ProductAICP Next Awards- MobileANDY Awards- Silver, Mobile AppsLondon International Awards- Bronze, Mobile AppsArt Directors Club- Silver, Integrated Advertising for The Berrics Lock-In R/GA is a global full-service digital agency owned by The Interpublic Group with a client list including Nike, Samsung, Google, Mercedes-Benz and Verizon.

Led digital production of the rebrand and global consumer advertising for United/Continental’s merger, a $100 million account to develop the marketing communications program and story of the new United. Managed a dedicated team of 3 producers, responsible for their career growth and oversaw on-time / on-budget deliveries across all workstreams.

Produced the interactive web experience for Nikon’s launch of the Coolpix camera with Ashton Kutcher, and as a result of the 360 campaign more than doubled Nikon’s market share.

Account lead for a portfolio of global brands including Verizon, Subaru and Mars Inc., and worked on-site at Subaru headquarters as a strategic partner and project manager.

Client Partner – Pharma Relationships | Marketing Strategist & Brand BuilderLed client partnerships for major pharmaceutical brands, developing targeted marketing strategies and materials for healthcare professionals, and driving brand growth. Managed relationships with key pharma clients, including Novartis for Lotrel and Shire for Adderall, delivering impactful marketing campaigns that enhanced brand awareness and business outcomes.

Client partner for marketing Listerine, one of Pfizer’s best-known consumer healthcare brands that dominated the $1 billion/year market for mouthwash.

Marketing internship in charge of communications for market enterprise servers to prospective customers.

Internship within new business development department to assist marketing managers with generating ad sales from new concepts for publications and marketing our database capabilities to 3rd parties.The Philadelphia Inquirer is the largest daily newspaper in the Philadelphia region.