As a sales assistant and temporary 3IC, it was my responsibility to:• Provide a high level of customer service by creating a warm and friendly atmosphere.• Greet and serve every customer that walked through the door within 30 seconds.• Ask the right questions and guide the customer to the best solution possible.• Ensure that every customer walked out of the store with or at least aware of the complete solution (digital camera, battery / batteries, SD card, camera bag, tripod… Show more As a sales assistant and temporary 3IC, it was my responsibility to:• Provide a high level of customer service by creating a warm and friendly atmosphere.• Greet and serve every customer that walked through the door within 30 seconds.• Ask the right questions and guide the customer to the best solution possible.• Ensure that every customer walked out of the store with or at least aware of the complete solution (digital camera, battery / batteries, SD card, camera bag, tripod etc).• Meet and exceed personal sales goals / targets (KPI’s).• Process sales, laybys, customer orders, quotes and service repairs through the POS.• Call customers in regards to overdue layby’s, arrival of customer orders into the store and keep them up to date with the progress of their service repairs.• Write a daily to do list and allocate an appropriate amount of time to each task.• Sign in and check emails throughout the day.• Complete Daily Item Reports and Stock Level Checks to make sure price tickets and stock levels were accurate with what was advertised in the current catalogue and / or POS.• Get the store ready for the next promotion or catalogue period by checking stock levels, ordering new stock, removing and replacing out of date promotional material (catalogues, posters and old price tickets) and creating visually impressive in store displays.• Train new team members by teaching them how to use the POS, introducing them to a wide range of products available at Dick Smith, helping them to improve and develop their product knowledge and making them aware of store protocols and OH&S policies.• Manage, motivate and supervise other team members by telling them what their target was for the day, keeping them up to date with what was happening in the store and in the company (promotions, meetings, training events, store protocol, OH&S policies) and explaining and delegating tasks. Show less