Tom Norman Email & Phone Number

With almost a decade of experience in community building and customer success, I specialise in creating, nurturing, and leading vibrant online and offline communities that drive business growth and enhance customer engagement. I have a proven track record of managing dynamic communities and delivering engaging content strategies across various industries, particularly in tech startups.I'm creative and entrepreneurial having started many projects of my own over the years, most recently Introvert's Social Club, a unique networking event and community for introverted foreigners trying to meet new people in Valencia. I'm highly adaptable and have a passion for learning, always ready to dive into new challenges and expand my skillset.I've worn many hats in companies of various sizes, and I have a good generalist knowledge in the following areas:- Crafting and implementing community strategies;- Hosting and facilitating events (online and in-person);- Managing online communities;- Building authentic relationships;- Conducting user research;- Managing the complete lifecycle of event production and execution;- Engaging and managing volunteers;- Content creation: user stories, product marketing, blog posts, web copy, and more;- Formulating strategies for growth, retention, and engagement;- Enhancing online visibility through SEO. I've had experience using the following community platforms:- Slack;- Discord;- Circle;- Bettermode (Formerly Tribe);- Disciple;- Facebook groups;- WhatsApp.Over the past year, I've had significant experience with AI, especially ChatGPT, which can be leveraged to increase productivity and impact in various parts of the business.I'm looking for a community-led company to join, somewhere I can apply my experience and expertise, to make a positive impact in the trajectory and success of the company.

Listed skills include Passionate, Leadership, Social Media, Public Speaking, and 18 others.