Uday Bhan S. Email and Phone Number

As an experienced Technical Support Professional, I excel in resolving complex technical issues and delivering outstanding customer service. My career spans roles at Dell International Services India Pvt Ltd and Teleperformance, where I honed skills in technical support, troubleshooting, and effective communication with international clients.At Dell International Services, I worked as a Senior Technician. I managed and resolved a variety of technical issues for North American customers, ensuring high-quality closure and customer satisfaction. My role involved advanced problem-solving and efficient issue management, significantly contributing to the team’s overall performance.At Teleperformance, I served as a Technical Support Associate, assisting customers with technical support for Western Digital storage devices. I provided guidance on backup, formatting, network configuration, and initial device setup. My ability to maintain organized and accurate calling information and activity reports was crucial to the team’s success.Additionally, I have experience as a Process Associate at Falcon Force Pvt. Ltd., handling calls from Walmart store representatives and assisting with the activation of Samsung and iPhone devices. This role further enhanced my skills in communication and customer service.Key Skills: • Technical Support and Troubleshooting • Customer Service and Satisfaction • On-Call Support and Assistance • US Customer Service and Call Management • Effective Communication with International Clients • Issue Resolution and Management • Technical Guidance and TrainingI hold a Diploma in Electronics and Communication Engineering from Government Polytechnic, Jhajjar, which has provided me with a solid technical foundation to support my career.I am passionate about leveraging my technical expertise and customer service skills to help organizations achieve their goals. I am always open to new opportunities and connections in the tech support and customer service fields.Feel free to connect with me to discuss how I can contribute to your team or organization.