Umar Hafeez Email & Phone Number

Lahore, Punjab, Pakistan

- Provide exceptional chat support for a UK based bank's customers, addressing inquiries related to bank transfers, bank cards, and chargeback requests.- Assist customers in managing their accounts, including updating account information and verifying transactions.- Guide customers through the chargeback process, offering detailed explanations and support in submitting and following up on requests.- Resolve customer issues efficiently by troubleshooting and providing accurate information regarding financial transactions.- Maintain in-depth knowledge of bank's products and services to offer relevant assistance.- Raising various Jira tickets to provide complete resolution for the customers.

Lahore, Punjab, Pakistan

- Conduct in-depth data research for diverse counties and marketplaces to identify trends and opportunities for product placement and sales strategies.- Proficiently process and analyze data using Excel, extracting valuable insights that inform strategic decision-making and optimize operational processes.- Leverage Microsoft Power BI to create visually compelling and insightful reports, presenting key findings to stakeholders for a data-driven approach in driving business growth and efficiency.- Manage and optimize e-commerce platforms, ensuring a seamless online shopping experience for customers.- Develop and execute social media marketing strategies to enhance brand visibility and engage with target audiences across multiple platforms.- Create and implement paid campaigns on Google, Meta, and TikTok, utilizing analytics to track performance and refine strategies for maximum ROI.- Collaborate with cross-functional teams to leverage data insights for informed decision-making in product selection, pricing, and marketing initiatives.- Stay abreast of industry trends and competitor activities to drive continuous improvement and innovation in e-commerce and digital marketing efforts.

Lahore, Punjab, Pakistan

• Freelance Product Designer specializing in laser-cut products.• Proficient in Adobe Illustrator for 2D designs and Fusion 360 for precision 3D modeling.• Successfully translate client requirements into visually appealing and manufacturable designs.• Experienced in end-to-end project management, ensuring timely delivery and client satisfaction.• Showcase a diverse portfolio highlighting creativity, functionality, and successful collaborations.

Lahore, Punjab, Pakistan

• Creating, managing, and optimizing listings on Etsy, Amazon, & Daraz• Running marketing campaigns on Facebook, Instagram, TikTok, Amazon & Google for more conversions.• Designing and Creating engaging Content and for Social Media using Canva & Adobe Photoshop.• Managing & Sourcing inventory of all brands from local and international suppliers.• Monitoring reviews and customer questions.• Providing customer support if needed.

Lahore, Punjab, Pakistan

• Writing compelling content for social media, web, product packaging, and marketing materials.• Producing well-written content that is SEO friendly and optimized for conversion.• Using Canva & Photoshop to create engaging Content (Images, Videos, Carousel) for Social Media (Instagram, Facebook & YouTube).• Researching to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing the findings.• Monitoring social media and company website metrics.• Designing Ad Creatives for Digital Marketing (UGC & PGC).• Utilizing SEO methods to create social content.

Lahore, Punjab, Pakistan

• Responsible for the preparation of personal and business documents and confidential filling maintaining Managing Director's calendars and reminders for internal/external meetings, appointments, special events, and visitors.• Responsible for the management of social media profiles, online subscriptions, and memberships.• Responsible for drafting the majority of written correspondence and communication.• Arranging domestic and international travel plans and itineraries.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Providing administrative support to company executives as assigned.

Lahore, Punjab, Pakistan

• Checking on Activities of All departments of Club (Gym, Swimming Pool, Salon's, Café, Banquet Hall's, Accounts and Administration, etc) and regular co-ordination with C.E.O regarding all matters.• Coordination with all Department Heads, General Managers, and CFO.• Reading, Monitoring, and responding to the director's Email.• Providing customer services to Lifetime Members and Temporary Members.• Collection and Maintenance of All Reports.• Provides administrative support to company executives as assigned.• Preparation of reports in Excel, Word, and presentations on PowerPoint.• Handling Cash Department on a casual basis.• Time to time assignments from Management.

Lahore, Punjab, Pakistan

• Responsible for the preparation of personal and business documents and confidential filling maintaining Managing Director's calendars and reminders for internal/external meetings, appointments, special events, and visitors.• Responsible for the management of social media profiles, online subscriptions, and memberships.• Responsible for drafting the majority of written correspondence and communication.• Arranging domestic and international travel plans and itineraries.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Providing administrative support to company executives as assigned.

Lahore, Punjab, Pakistan

• Preparation of various kinds of vouchers and handling of different accounting software.• Reconciled accounts and reviewed expense data, net worth, and assets.• Preparation of Sales Tax Return, Cotton Cess Return, and APTMA Return.• Handled day-to-day accounting processes to drive financial accuracy.• Used advanced software to prepare documents, reports, and presentations.• Partnered with auditors to track errors and add contributions to maintain accuracy.• Gathered data on taxable income, deductibles, and allowances for tax preparation.

Lahore, Punjab, Pakistan

• Use of advanced software to prepare documents, reports, and presentations.• Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.• Frequent use of MS Excel and MS Word.• Posting of Vouchers to their respective Accounts in Software.• Preparation of Bank Reconciliation Statement (Daily & Monthly Basis).• Handling of Petty Cash and all its related transaction.• Handling of DD's from Distributors and Keeping track of their deposits in respective Banks.

Bachelor'S In Commerce, Accounting And Computer Science, 1St Division

Diploma In Commerce, Accounting And Business/Management