Director Of Product Management
Current
Nov 2022 - Present
Who is Vikas C.? Overview
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Quick answer
Vikas C. is listed as Product @ Buncha at Buncha, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Vikas C..
Vikas C. previously worked as Director of Product Management at Buncha and Senior Product Manager at Buncha. Vikas C. holds Bca, Bca from Sikkim Manipal University Of Health, Medical And Technological Sciences.
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Buncha
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Profile bio
About Vikas C.
With over 15 years of experience in product management and analytics, I am a seasoned professional with a passion for technology, design, and entrepreneurship. Based in Delhi, India, I have a track record of successfully bringing innovative products to market and driving growth for my organizations.In addition to my professional pursuits, I am an avid traveler and enjoy learning new programming languages and staying up-to-date with the latest industry trends. I am always looking for opportunities to collaborate and make a positive impact through my work.
Listed skills include Mis, Team Management, Microsoft Sql Server, Vendor Management, and 26 others.
Current workplace
Vikas C.'s current company
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9 roles
Vikas C. work experience
A career timeline built from the work history available for this profile.
Senior Product Manager
- Managing Buncha’s Product, Design, QA, and Data Analytics from IndiaResponsible for conceptualizing and building New features for customers and shoppers Revamped Buyer application and added new features:
- Improved the overall application performance by almost 70%, and now all the APIs responses are less than 3sec.
- Revamped checkout page and reduced the steps from 8 to 3, reduced funnel order time.
- Revamped Order Summary page (post order), add items increased from single digit to double - ~8% to 23%
- Favorite items helped to increase the AOV by 13%
- Apple Pay/Google Pay integration (contributing about 15% and reduced funnel time by ~2.3 minutes)
Nov 2021 - Nov 2022
Leading Ground Transport Business – Customer Experience And Product Strategy
- Managing 6x2 Line of business for the both the brands (Goibibo and MakeMyTrip)
- Managing and Building better customer experience for all GT LOBs
- Built new features and automated customer self-serve flows: Reduced CR by approx 60%
- Built agent facing flows to improve FCR and SLA; reduced the ACD (avg. call duration)
- Built growth and revenue driven projects to increase the funnel mouth and improve UX
- Focus on GT core LOBs (Bus, Cab and Trains)
Oct 2019 - Oct 2021
Product Manager
- Worked on multiple projects in Postsales charter for Flights, Hotels, Acme, Holidays, VISA
- Built MyTrip section for various LOBs with online forward flows: Cancellation, FAQ,Modification and modular components
- Built Survey Management System in-house system with flexible question levels and types
- Leveraged for NPS, CTAs, Booking and Cancellation experience related surveys
- Real-time sync of data points and reduced cost of survey with 0 third party dependency
- Industry first features WhatsApp as communication channel, Instant refund, Chat withHost, Flights claims flow (flight cancelled/ other issues); Improved UX and NPS by 2X
Jul 2018 - Oct 2021
Dy. Manager Customer Experience And Strategy
- Built NPS and feedback collection system derived demand and supply orieted actionables
- Call Center improvement Defined and setup KPIs; Established processes for its tracking
- Multiple key projects to improve customer experience, selection, build trust and reliability
- Smart IVR system Intent and booking status based routing to agent: reduced TAT and CR
- MMT Assured NPS and feedback analysis to reduce DSAT, improve service quality
- Launched signature MMT Loyalty Program MMT Black and MMT Double Black
Oct 2016 - Jul 2018
Lead Analytic Mis – Marketplace, Business Excellence And Strategy
- Multiple data-driven projects Reducing IPB, Return%; improve NPS, UX and ratings
- Presented insight and recommendation to management after data analysis and reporting
- Built new systems Survey Management to collect NPS; Seller and product rating calculator
Dec 2014 - Oct 2016
Business Analyst - Logistic
Nov 2014 - Dec 2014
Senior Analyst
- Managed WFM and MIS teams, Client Performance Reports, RCAs and Dashboards
- Performance optimization of team for higher efficiency, meet individual & group targets.
- Built in-house Case management tool and established process improvement measures
Sep 2010 - Nov 2014
Senior Data Analyst
Om Innovation Call Services (P) Ltd.
- Responsible for Data-driven projects and Managed Skip tracing team of 5 members
- Presented insight and recommendation to management after data analysis and reporting
Jul 2007 - Sep 2010
2 education records
Vikas C. education
10+2, Commerce
High School
FAQ
Frequently asked questions about Vikas C.
Quick answers generated from the profile data available on this page.
What company does Vikas C. work for?
Vikas C. works for Buncha.
What is Vikas C.'s role at Buncha?
Vikas C. is listed as Product @ Buncha at Buncha.
Where is Vikas C. based?
Vikas C. is based in Gurgaon, Haryana, India while working with Buncha.
What companies has Vikas C. worked for?
Vikas C. has worked for Buncha, Makemytrip, Makemytrip.Com, Snapdeal, and Fabfurnish.Com.
How can I contact Vikas C.?
You can use AeroLeads to view verified contact signals for Vikas C. at Buncha, including work email, phone, and LinkedIn data when available.
What schools did Vikas C. attend?
Vikas C. holds Bca, Bca from Sikkim Manipal University Of Health, Medical And Technological Sciences.
What skills is Vikas C. known for?
Vikas C. is listed with skills including Mis, Team Management, Microsoft Sql Server, Vendor Management, Sql, Microsoft Excel, Analysis, and Business Analysis.
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