Waseeq Haider Email & Phone Number

Provide exceptional technical support to global customers of Adara, ensuring their success by troubleshooting and resolving functional issues while adhering to Service Level Agreements (SLAs). Facilitate seamless communication between customers and internal/external colleagues worldwide to effectively resolve application problems and foster a positive team environment. Act as a frontline support resource, gaining expertise in Adara's products and systems to troubleshoot and debug functional issues for global customers. Take ownership of technical issues throughout the support lifecycle, collaborating with internal Technical Staff and recommending custom solutions to meet client needs.● Leverage expertise in SQL/MySQL, Unix/Linux operating systems, and the Google Cloud platform to enhance troubleshooting and problem-solving capabilities.● Identify and resolve data discrepancies, ensuring data integrity, accurate reporting, and optimal tracking performance.● Effectively communicate technical information to both technical and non-technical audiences in a B2B environment.● Develop Looker studio reports and business dashboards for analytics and performance management.● Contribute to collecting ETL requirements and developing ETL jobs to build a data warehouse, along with work on the ELT process and Automation using Python.● Trained new team members, facilitating seamless onboarding and knowledge transfer of troubleshooting and automation workflows. ● Document troubleshooting steps and problem resolutions, contributing to knowledge sharing and departmental growth.

Lahore, Punjab, Pakistan

Developed resumes / CVs for several international clients according to Standard Operational Procedures (SOPs) in collaboration with highly-skilled writers team. - Accomplished targets on daily, weekly, and monthly basis.- Ensured smooth operations by collaboratively working with international clients to enhance CV/Resume in compliance with standards.- Assisted multiple clients in getting their jobs by developing professional resumes.- Enhanced customer satisfaction by effectively communicating and resolving issues.- Achieved 5-stars ratings from multiple clients.

Lahore, Punjab, Pakistan

Worked for 1st Level Support for Systems-related issues.CURD records and complaints in the database.Performed troubleshooting to resolve Optical Network Terminal devices issues.Provided exceptional customer care services.

Master'S, Data Science, 3.34

Utilized Tools and techniques in Data Science, Big Data Analytics, and Statistical and Mathematics Methods to produce accurate results.

Computer Engineering

Utilized embedded system, Database systems, Data communication and computer networks, Object-oriented programming, data structures.