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Will Gillespie Email & Phone Number
Director, Business Operations
at
Palmetto
1 work email found
@rtachicago.org
2 phones found area 312
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Business Operations
Location
Greater Chicago Area, United States
Who is Will Gillespie? Overview
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Quick answer
Will Gillespie is listed as Director, Business Operations at Palmetto, based in Greater Chicago Area, United States. AeroLeads shows a work email signal at rtachicago.org, phone signal with area code 312, and a matched LinkedIn profile for Will Gillespie.
Will Gillespie previously worked as Director, Regional Operations Strategy at Palmetto and Director, Strategy & BizOps at Spin. Will Gillespie holds Master Of Urban Planning And Policy, Spatial, Land Use & Transportation Planning & Design from University Of Illinois Chicago.
Company email context
Email format at Palmetto
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{last}{first_initial}@rtachicago.org
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Profile bio
About Will Gillespie
Strategy, planning, operations, and analytics. Educated in Business Administration and Urban Planning & Policy. Breadth of expertise delivering solutions in plan-making, strategic messaging, operations management, and advanced modeling over a ten-year career in business, transportation, and urban planning.
Listed skills include Transportation Planning, Urban Planning, Policy, Project Planning, and 45 others.
Current workplace
Will Gillespie's current company
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18 roles
Will Gillespie work experience
A career timeline built from the work history available for this profile.
Director, Business Operations
Current
Sep 2023 - Present
Director, Regional Operations Strategy
Current
Nov 2022 - Present
Director, Strategy & Bizops
-Operations continuity and improvement for Spin/TIER integration-Alignment of company wide strategic reporting KPIs and cadences-Monthly business reviews and weekly situation reports to ensure all functional leaders are focused on KPIs-Building operational capacity through new tools, including daily operational dashboard, planning models, and strategic vehicle deployment SOPs
Feb 2022 - Jan 2023
Senior Manager, Strategy & Bizops
-Product Ops, Growth, and BizOps leader, aligning cross-functional teams on high impact deliverables-Led team providing project management, growth campaign, and ad-hoc support to all areas of the business-Developed and led roll out and ongoing improvement of Rider Rewards, Spin’s MVP loyalty program-Led key BizOps initiatives, including a transformational hiring effort, seasonal operations planning, and global university campus growth campaigns
Oct 2020 - Feb 2022
Senior Operations Manager - Growth Market Ops
-Launch analytics manager for our first international operation in Cologne, leading a team and identifying a deployment plan-Built an in-house COVID demand model, using open mobility data, to time Spin’s operational ramp-up with expected demand following initial shutdowns-Developed our Monthly Active Rider metrics in coordination with Data, focusing company performance on rider behavior for first time-Conducted several pre-post and a/b price tests by implementing creative hacks to an unsophisticated pricing platform
Feb 2020 - Oct 2020
Regional Operations Manager
-Managed university campus and small market operations, including vendor contracts, partner relationships, and demand planning-Led final months of initial Chicago operation, turning around the operational focus to become a stand-out vendor in the eyes of city regulators, earning an eventual multi-year contract-Developed an in-house forecasting model, used to right-size fleets for demand during low seasons
Aug 2019 - Feb 2020
Division Manager, Parking & Mobility Services
Project manager, leading cross-functional team in deploying new unified parking technology. Manage design, production timeline, site surveying efforts, technology changes, communication plan, and contractor selection and engagement for parking pilot program to streamline and simplify Village regulations. Ensure timely, cost effective, and on-scope deployment of new signage and other contracted works. Respond to customer and elected official inquiries. Propose policy changes, prepare financial analyses, and identify and recommend budget amendments for public administrators and elected officials. Effectively manage public investment in infrastructure assets, technology, customer services staff, and publicly shared resources as head of the parking enterprise fund. Lead multi-disciplinary team comprised of customer service agents, coordinators, technicians, security personnel, maintenance workers, and facilities supervisors. Provide expertise on urban planning and development matters.
Jul 2018 - Aug 2019
Principal Analyst, Strategic Planning
Developed the regional Transit Strategic Plan, building case for a $3B capital funding program. Extensive modeling efforts, including creation of new techniques to perform cost/benefit analysis of 60+ regionally significant transit capital projects. Regular engagement of transit, municipal, and county public officials and private enterprise, including Lyft and Chariot, to pilot new services and propose strategic initiatives aimed at reducing single-occupancy vehicle trips. Significant GIS, SQL, urban planning, transit planning, statistical analysis, asset management, and strategic performance measure development experience.
Sep 2014 - Jul 2018
Transportation Commissioner
Volunteer citizen commissioner. Received public testimony, deliberated, and made recommendations to the Village Board on transportation items. Reviewed site locations for the Divvy bike share rollout in Oak Park. Received and proposed improvements to the Village's bicycle boulevards plan. Conducted field surveys for parking regulation improvements, which I later implemented as Division Manager. Developed the traffic calming toolbox in collaboration with the commission and the Transportation Division of Oak Park.
Oct 2013 - Oct 2016
Service Planner & Traffic Analyst, Planning
Planned site layouts for curbside bus stop locations across CTA's network of over 11K bus stops, meeting ADA, safety, and efficiency standards. Reviewed street reconstruction plans and directed regular maintenance activities for the central and downtown area bus stops. Developed bus rapid transit (BRT) and transit signal priority (TSP) analyses for cost estimates, visual representation, and implementation recommendations. Created and enacted new processes using software and technology to streamline, standardize, and expedite various Traffic Planning staff activities. Significant GIS, Excel, SQL, and Adobe CS experience.
Oct 2012 - Sep 2014
Transportation Planning Research Assistant
Urban Transportation Center
Developed research items related to the economic development impacts of public transit and transportation projects
Aug 2011 - May 2012
Mayoral Fellow, Office Of The Mayor
Developed high-level policy memoranda and recommendations for Mayor Emanuel’s senior leadership. Researched technical aspects, interpreted legislation, and wrote innovative white paper recommending actionable legislative policy for Chicago’s Transportation Commissioner, instrumental toward improving pedestrian safety in Chicago with automated traffic enforcement. Devised recommendations and financial plan for Chicago’s Chief Financial Officer with a plan to generate over $2.5 billion in needed CREATE freight infrastructure funding. Modeled traffic and crash spatial data in GIS.
Jun 2011 - Aug 2011
Business Analyst
Brought on after merger with Northwest Airlines to streamline and improve Reservations' operations. Recouped $10M in synergies and efficiencies by generating Reservations’ post-merger master plan. Developed a system cutover project plan to transition NWA agents to the Delta platform. Developed macros and modeled demand for anticipated sales and service volume using advanced Excel functions and data sources ranging from the fiscal budget to weekly trends.
Nov 2008 - Dec 2009
Business Marketing Analyst
Managed daily customer experience for Reservations, forecasting and developing staffing strategies for five offices comprised of 1,300 sales agents. Prepared and delivered weekly ops dashboard report of Reservation’s KPIs. Received Excellence Award for developing the first departmental “green” program and contributing as a member of the Northwest Environmental Team
May 2007 - Nov 2008
Merchandise Planning Analyst Intern
Jun 2006 - Aug 2006
Campus Manager
Aug 2004 - May 2006
Foreign Service Intern - Organization For Economic Cooperation And Developement (Oecd)
Jun 2005 - Aug 2005
5 education records
Will Gillespie education
Master Of Urban Planning And Policy, Spatial, Land Use & Transportation Planning & Design
University Of Illinois Chicago
Master Of Planning, Sustainable Land Use Planning, Transferred To Uic
University Of Southern California
Bba, International Business, Marketing, Global Cultures
University Of Wisconsin-Madison
Certificate, French Language And Civilization
Université Paris-Sorbonne
Study Abroad, International Business
Escp Business School
FAQ
Frequently asked questions about Will Gillespie
Quick answers generated from the profile data available on this page.
What company does Will Gillespie work for?
Will Gillespie works for Palmetto.
What is Will Gillespie's role at Palmetto?
Will Gillespie is listed as Director, Business Operations at Palmetto.
What is Will Gillespie's email address?
AeroLeads has found 1 work email signal at @rtachicago.org for Will Gillespie at Palmetto.
What is Will Gillespie's phone number?
AeroLeads has found 2 phone signal(s) with area code 312 for Will Gillespie at Palmetto.
Where is Will Gillespie based?
Will Gillespie is based in Greater Chicago Area, United States while working with Palmetto.
What companies has Will Gillespie worked for?
Will Gillespie has worked for Palmetto, Spin, Village Of Oak Park, Regional Transportation Authority Of Northeastern Illinois (Rta), and Chicago Transit Authority.
How can I contact Will Gillespie?
You can use AeroLeads to view verified contact signals for Will Gillespie at Palmetto, including work email, phone, and LinkedIn data when available.
What schools did Will Gillespie attend?
Will Gillespie holds Master Of Urban Planning And Policy, Spatial, Land Use & Transportation Planning & Design from University Of Illinois Chicago.
What skills is Will Gillespie known for?
Will Gillespie is listed with skills including Transportation Planning, Urban Planning, Policy, Project Planning, Analysis, Strategic Planning, Sustainability, and Transportation.
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