Chief Executive Officer
CurrentWe are the leading Customer Experience Consultancy business in Asia.I am responsible for the strategy, performance and profitability of the APAC Region, including management of the consulting, sales and administrative staff in Australia, Philippines, Singapore, Indonesia, India and China. I also deliver CX related projects such as training, consulting, and certification audits.Our clients are located throughout the APAC region (in South Korea, China, Hong Kong, Taiwan, Philippines, Malaysia, India, Sri Lanka, Singapore, Indonesia, Myanmar, Vietnam, Thailand, Australia and New Zealand) and range from some of the largest telcos, airlines, insurance companies, banks and utilities to small boutique outsourcers and government departments.We are primarily focused on operations that impact the customer experience (such as contact centres, digital channels, back office operations and retail networks), and we make sure that we improve aspects such as service level, attrition, customer satisfaction, recruitment, quality, cost per transaction, absenteeism, etc. whilst delivering a very high return on investment.
