Business Class Operations Lead, Pac Group
Current•Capable of explaining complicated telecommunications concepts to non-technical professionals. •Interface directly with phone carriers to resolve phone order discrepancies and work escalation cases as needed. •Performs well in fast paced, high pressure environments. •Research and resolve invalidated port requests sent to phone carriers. Reconcile and/or reschedule port orders with phone carriers. •Expertise in the development and implementation of voice and data services. •Experienced in the design, configuration and maintenance of numerous telecom systems, hardware and software applications. •Capable of providing high levels of technical and telecommunications support. •Excellent communicator that collaborates with team members and consults with third party vendors to achieve goals. •Proven ability to analyze existing systems and schedule upgrades to increase performance and productivity. • Develop and create new training materials, job aids applied these materials to create better interdepartmental relations. •Provide one-on-one training in a positive work environment.
