Ian Appleton Email & Phone Number

With a highly developed creative and technical skillset, combined with nearly two decades of operational, communication, learning and design experience, I’ve pushed myself to take on the biggest creative challenges I could be part of.Taking the design lead on major product launches in Sky’s internal experiences like Sky Glass and Sky Stream. With a large.

Dunfermline

Working as a digital agency but in-house, I am part of a flexible, highly creative and skilled team of Digital Designers and Copywriters. We currently support 12,000 people across the Customer Service Group by engaging, exciting and informing. No two days are the same, from creating posters for print as part of a communication campaign to fully designed.

Dunfermline

Support an audience of 1000 people whilst working with a team of Operations Manager and Heads of Service Operations with any digital requirements they had. I built up engagement on a number of CMS sites by producing videos, high-quality branding and design, provided operational updates and information. On top of that, I worked with a PHP developer to.

Livingston

Working in a small professional internal communications team, responsible for the communication needs of the customer service group with an audience of 12,000. Roles would entail activities like writing articles that supported campaigns and strategies on the intranet CMS to filming and editing videos, create websites, create and drive campaigns about Sky's.

Dunfermline

As a site coordinator, my roles would vary significantly from managing communications to a 1000 people, to ensuring the site was organised with clerical and administrative tasks. No two days were the same. I'd work directly for a team of Operations Managers and two heads of department, taking on a wide variety of tasks both digitally and physically to help.

Livingston, West Lothian, United Kingdom

Leading a small team of capable analyst and operational engagement people, I guided us through rolling out Sky's first regulated complaints process. Results where obvious as initially starting with a 3% complaint compliance, after a 10 month period, driving it to 88%. We achieved this by measuring compliance via call analysis combined with a communication.

Dunfermline

As a Customer Experience Leader, I had operational responsibility of escalated telephony faults. With hundreds of faults coming in every week, my team had to be productive to offer high service levels for Sky customers. I lead a team of 15 advisors by supporting them, coaching, call listening and case analysis. This enabled the team to handle difficult.

Dunfermline, Fife, United Kingdom

Customer Service Advisor, offering escalated technical support with broadband, telephony and TV products. Providing customer service at high standards, taking on additional roles around the contact centre