Ian Atkinson Email & Phone Number

Dearborn

- Manage concurrent, complex cross functional projects involving multiple business and system teams - Utilization of CA Agile Central involving setup of features, user stories and task and dashboards/views to manage project work for multiple teams - Representation at Planning Events to ensure work is committed - Facilitate project scope changes.

on-site @ Ford Motor Company

- Responsible for coordinating and maintaining 35,000 plus workstations globally for current/future C3P releases; working with various teams globally to remedy and validate all C3P machines - Preparing to migrate 30,000+ machines globally over to Windows 10 - Created and maintained application remediation log to track 100+ applications to insure.

Troy, MI

• Properly document incidents and Request For Services in our Salesforce case management tracking system. Individuals will utilize solution instructions and will identify opportunities to improve existing solutions to.
• Proactively assist with the identification and assessment of trends and patterns in the production environment and provide information to the Problem Management and to the appropriate Infrastructure teams. Help to.
• Attend staff meetings and participate in miscellaneous project and administrative activities as required by management
• Acquire additional training to enhance skills and to stay abreast of changes in Kelly's IT services and our Business applications.

Auburn Hills, MI

• Desktop Engineering - Volkswagen Auburn Hills, MI (November 2011 - Present)Providing upper level support to the 1st and 2nd level teams in multiple technologies such as VMWare View, Citrix XenApp, Imaging, Altiris, and.
• Currently assists in supporting/administration of the VMWare View environment. Responsibilities include Creating VDI's, Modifying VDI Pools, and supporting connection issues. I also push software via Altiris to VDI's.
• Lead analyst on Citrix XenApp pilot. Small user group utilizing a few in house applications. Responsibilities include publishing applications and assigning users to proper Active Directory groups.

Auburn Hills, MI

• Technology Lead – Volkswagen Auburn Hills, MI (March 2011 - November 2011)Lead technician responsible in integrating new technologies into the Volkswagen Group of America’s environment. Working side-by-side with.
• Working with Citrix and Microsoft to setup, test and implement Xendesktop VDI as a Proof of Concept. Also coordinating with other teams internally to make sure policies are followed. Once Proof of Concept is up.
• Handwriting Feasibility – Working with the Volkswagen strategy team to provide enough data for a Proof of Concept. Testing hardware i.e. iPad, Dell XT2, Live Scribe, Bamboo, CaptureX Pen etc. Testing each device to.

• Publicis Groupe of America - Troy, MI 2002 – 2011A global 3 Tier Information Technology corporation that is principally engaged in the development and integration of advanced technology systems, products and.
• Selected for 4 major site migrations. Integrating each site to approved standards for hardware and software.
• Assisted in implementing a software distribution application {filewave} to the MAC based users at 2 large MAC oriented sites.
• Implemented a standard image for all MAC and PC based systems within 3 business units that total 330 users. This allowed Centralized Help Desk to better support the Business Unit remotely and more efficiently.
• Completed a 200 person lease return ahead of schedule saving the Business Unit $40,000.
• Lead Technician in rolling out eTree to one of the business units. Upgraded 22 users with standard image and rolled them into eTree. Responsible for testing all special applications and printer setups.

Integration team responsible for moving, installing and configuring new/old systems into their environment. Responsible for assigning work and acted as a technical resource for the field staff.Acted as the Lead Technical Advisor for 25+ Technicians on both 1st level and 2nd level teams.Responsible for training all new/current technicians. Also was in.

Migration Coordinator for Windows 2000 workstation and Server. Responsible in Migrating 200+ Branches, Regional Offices, and Service Centers. Main responsibility was to coordinate with onsite technical resource to assist in upgrading current workstations (Windows 2000) and servers (Windows 2000 Server)Responsible for the coordination of Windows 2000.