Ian Atkinson Email & Phone Number

Dearborn

- Manage concurrent, complex cross functional projects involving multiple business and system teams - Utilization of CA Agile Central involving setup of features, user stories and task and dashboards/views to manage project work for multiple teams - Representation at Planning Events to ensure work is committed - Facilitate project scope changes, risks/issues and external GDI&A interfaces to ensure Business demand is balanced with IT resources - Follow and ensure appropriate use of Ford IT project management processes, and methodologies - Proactively guide and support IT and Business in determining business requirements - Develop and maintain strong business partner relationships, balancing the needs of the business partner with IT initiatives

On-Site @ Ford Motor Company

- Responsible for coordinating and maintaining 35,000 plus workstations globally for current/future C3P releases; working with various teams globally to remedy and validate all C3P machines - Preparing to migrate 30,000+ machines globally over to Windows 10 - Created and maintained application remediation log to track 100+ applications to insure application owners adhered to the scope of the project in regards to migrating to Windows 10 from Windows 8 - Worked with Global Software Distribution team to ensure that any applications not remediated were part of an exclusion list and would be deployed when ready - Intricate part of the Win10 Project team to ensure that the global release of Win10 does not directly impact upcoming major releases - Liaison between the business and IT to ensure that everyone is aligned with the global distribution of Win10 - Maintain project SharePoint site for current and accurate metrics for management - Create weekly status reports for management, and maintain milestone charts for weekly meetings - Track issue and risks during deployments for review in daily standup meetings - Responsible for L3 governance meeting for all current projects and deployments - Participate in the L2 governance meetings to review projects with the business - Project lead on Vista to Win7 migration of 7,000 plus machines globally; liaison between various IT teams and the business customer to ensure a successful migration

Troy, Mi

• Properly document incidents and Request For Services in our Salesforce case management tracking system. Individuals will utilize solution instructions and will identify opportunities to improve existing solutions to better serve our customers with support and service provisioning.• Proactively assist with the identification and assessment of trends and patterns in the production environment and provide information to the Problem Management and to the appropriate Infrastructure teams. Help to establish baselines so that anomalies or patterns are addressed before they become service impacting.• Attend staff meetings and participate in miscellaneous project and administrative activities as required by management• Acquire additional training to enhance skills and to stay abreast of changes in Kelly's IT services and our Business applications.

Auburn Hills, Mi

Desktop Engineering - Volkswagen Auburn Hills, MI (November 2011 - Present)Providing upper level support to the 1st and 2nd level teams in multiple technologies such as VMWare View, Citrix XenApp, Imaging, Altiris, and Applications.• Currently assists in supporting/administration of the VMWare View environment. Responsibilities include Creating VDI's, Modifying VDI Pools, and supporting connection issues. I also push software via Altiris to VDI's.• Lead analyst on Citrix XenApp pilot. Small user group utilizing a few in house applications. Responsibilities include publishing applications and assigning users to proper Active Directory groups.

Auburn Hills, Mi

Technology Lead – Volkswagen Auburn Hills, MI (March 2011 - November 2011)Lead technician responsible in integrating new technologies into the Volkswagen Group of America’s environment. Working side-by-side with multiple vendors to setup Proof of Concept scenarios within the current environment.• Working with Citrix and Microsoft to setup, test and implement Xendesktop VDI as a Proof of Concept. Also coordinating with other teams internally to make sure policies are followed. Once Proof of Concept is up documentation will be created to outline user setup instructions and how to support from a service desk standpoint.• Handwriting Feasibility – Working with the Volkswagen strategy team to provide enough data for a Proof of Concept. Testing hardware i.e. iPad, Dell XT2, Live Scribe, Bamboo, CaptureX Pen etc. Testing each device to recommend the top 3 for a Proof of Concept.

Publicis Groupe of America - Troy, MI 2002 – 2011A global 3 Tier Information Technology corporation that is principally engaged in the development and integration of advanced technology systems, products and services.Sr. Analyst – Field Services / Solution AdvisorLead MAC Technician for all MAC base systems in the environment. Field Technician for all Windows Base systems. Provide support for 3 business units within the company totaling 300+ users. Solution Advisor for all of North America providing remote support for 8000 plus end-users on multiple platforms. Also assist in creating filewave accounts and managing software deployment within filewave.• Selected for 4 major site migrations. Integrating each site to approved standards for hardware and software.• Assisted in implementing a software distribution application {filewave} to the MAC based users at 2 large MAC oriented sites. • Implemented a standard image for all MAC and PC based systems within 3 business units that total 330 users. This allowed Centralized Help Desk to better support the Business Unit remotely and more efficiently. • Completed a 200 person lease return ahead of schedule saving the Business Unit $40,000.• Lead Technician in rolling out eTree to one of the business units. Upgraded 22 users with standard image and rolled them into eTree. Responsible for testing all special applications and printer setups. • Received Excellence award in 2005 for taking lead on a Special Application called Superdesk (DDS App.). Part of the rollout of the application in 2004. Responsible for installation and troubleshooting of the application when needed. Also assisted DDS’s Support group with any major outages and was able to collectively come up with resolutions which eliminated downtime.• Assisted email team in rolling out Lotus Notes to 300+ users at a remote site. Also acted as a technical resource for all Lotus Note rollouts between the 2 remote sites (Troy and Detroit).

Integration team responsible for moving, installing and configuring new/old systems into their environment. Responsible for assigning work and acted as a technical resource for the field staff.Acted as the Lead Technical Advisor for 25+ Technicians on both 1st level and 2nd level teams.Responsible for training all new/current technicians. Also was in charge of the day-to-day work assignments.Performed as an On-site Technical Coordinator for large projects that dealt with 50-60 customers. Also was the point of contact for all customers and facility groups.Queue Manager for post support team and was responsible for their work assignments.Created a training binder for all new/current technicians which entitled detailed troubleshooting and configuration steps to accomplish the day-to-day work loadPrimary technician to coordinate efforts with local facility group in integrating/moving top executives in and out of the main office.Responsible for installing, configuring and troubleshooting 15 dial up laptops for 3 days at the "Can't Drive 55" Conference. Also created a 60 page PowerPoint presentation for final speech.Installed and Supported 100+ computers at the "C3P Show"

Migration Coordinator for Windows 2000 workstation and Server. Responsible in Migrating 200+ Branches, Regional Offices, and Service Centers. Main responsibility was to coordinate with onsite technical resource to assist in upgrading current workstations (Windows 2000) and servers (Windows 2000 Server)Responsible for the coordination of Windows 2000 migration for 200+ Ford Credit BranchesTroubleshoot switches, servers, Dell PC's/Laptops, PrintersResponsible for supporting/troubleshooting Windows 2000 & OS/2 Operating Systems Remotely