Shephard Media's mission is to provide the best marketing solutions and business information services to the defence sector. Using data and the latest information technologies Shephard delivers products that give customers a decisive edge in a global market where winning is a matter of survival for businesses.

Ambie is a background music service dedicated to hospitality spaces. We use music to create memorable guest experiences and drive growth.Our unique combination of human expertise and smart, data-driven technology means we can deliver a more personalised, fresh, flexible and easy-to-use serviceYou don’t have to settle for generic playlists, endless repeats or time-consuming DIY solutions. Ambie gives you the right music, at the right time, to create the perfect moment.Ambie partners with thousands of hospitality brands globally including Rocco Forte, Hyatt Hotels, St Austell Brewery, The Breakfast Club, Hilton, D&D London and others.

- New business sales- Consultative based selling role, meeting with potential and existing clients to tailor a solution around their needs- Used previous experience to generate new leads and commercial opportunities for our telesales team to increase their conversion rates on calls made to meetings booked- Kept clients engaged and maintained relationships over a long buying journey

Developed and implemented commercial strategies to drive growthincluding:- Identified and structured a way to engage leads in a complex buying journey- Sales strategy & process bringing an increase in checkouts of 12%- Created partnerships across our core demographic increasing the top of funnel traffic 13x from the previous year- Oversaw and engaged with marketing team to create marketing strategy to target key customer group- Conducted market research on competitors to establish areas we could improve or develop new product offers to get an edge on competitors- Lead the team on developing a new product offering of rent collection liaising with beta testing clients and the product team to ensure this offering was brought to market in a timely and efficient way- Created and managed an affiliate marketing (B2B2C model) strategy using letting agents as partners to sell our offering to our demographic- Worked with product, customer service, operations & marketing teams to ensure our product offering & messages were always aligned with what we could deliver and aiding in reporting CS feedback back to the wider team- Negotiated contracts within various roles, across new business & partnerships to ensure the company was always covered and profitable- Aided leadership team in setting OKR’s and targets for the wider team within customer support, marketing & growth

- First sales hire in the company- Selling an industry-changing solution for letting agents to offer tenants “deposit-free renting”- Managing full 360 sales process, lead generation, product demos & contract negotiation- Built scalable sales process from the ground up to hit company monthly OKR’s for both lead generation and new partners agreed- Onboarded and trained a small sales team while maintaining consistent company growth

- Managed all inbound & outbound communications to customers - Increased responsiveness to customer queries from days to minutes - Reduced a backlog of 700+ unanswered queries down to 0 and maintained weekly, implementing this as a core company OKR