Ian Baxter Email & Phone Number

Canada

Compliance Reporting for EndPoint Protection products (Patching, Anti-Virus and others) via Microsoft's Configuration Manager amongst other sources.

Calgary, Canada Area

For Deutsche Bank:• Provide support as a “single point of contact” for an office of commodities traders (Natural gas, Oil, NGL, Power, FX), sales and support staff, installing, maintaining and supporting applications such as Autobahn, Openlink, Bloomberg, Reuters Kobra, ICE and Microsoft Office running on a variety of platforms such as Citrix, Windows (XP/7), .NET and Java.• Build and maintain workstations using the Windows XP and Windows 7 operating systems according to established processes; debug, document and resolve issues with software installations deployed manually or automatically via BigFix, Active Directory, Visual Basic and other scripts and mechanisms, or proprietary Deutsche Bank tools such as Prepop and MC7 to such workstations..• Provide repeatable failure testing and documentation at the desktop or virtual desktop level for the root cause analysis and resolution of network and application issues such as firewall and proxy server configurations, network performance, client-server connectivity and database access. • Initiate and shepherd changes as required or requested and coordinate/liaise with other infrastructure groups (i.e. UNIX system administrators, PC desktop, corporate network, market data support teams and vendors) to ensure resolution of problems affecting Deutsche Bank users, vendors or service providers• Initiate and shepherd the process for packaging, testing and deployment of specific applications within the Deutsche Bank enterprise as required or requested using a variety of tools as provided or approved by Deutsche Bank.• Provide support and account administration for iPhones, Blackberry and other mobile devices as required.• Create, modify and maintain MS Excel spreadsheets with macros, external automation, data tie-ins to historical sources and live COM-based data feeds from Bloomberg and Reuters.

Calgary, Canada Area

For Petro-Canada:• Build, document, support, patch and maintain a pre-production environment of Bentley AutoPlant, Navigator, Content Server, LifeCycle Server, Web Explorer Lite, eWExplorer, Aveva VNet Portal, McLaren Enterprise Engineer and Documentum using the corporate Oracle database infrastructure within an established Change Management framework.• Implement the initial server-based application installs on close to 60 HP Blade and VMWare servers, with a variety of Windows 2003 Server versions (Enterprise, Standard, x64) and clients on Windows XP workstations. • Design and initiate the creation of Active Directory groups, and service accounts, design and implement file shares and permissions, and permissions within MS SQL databases, IIS and SharePoint Services with a compliance requirement for SOX and within established best practices for security.• Identify and debug/resolve technical issues relating to server build standards, infrastructure architecture, security requirements and vendor installation instructions and work with developers/vendors to resolve issues.• Prototype and document standard build configurations for AutoPlant, LifeCycle Server Client, ProjectWise Explorer and Bentley Navigator on Windows XP workstations using VMWare workstation and a variety of HP workstations to ensure reliability of the applications.• Validate and coordinate scripting and deployment of client components such as AutoPlant, AutoCAD, ActiveX Web controls for Aveva Vnet and Bentley software using methods such as SMS, Active Directory, etc. at contractor sites and within the Petro-Canada environment.• Install, support and maintain a 3D Studio Max rendering farm (using Back Burner) for the conversion of complex 3D plant models to visual fly-through movies (.avi)• Document and transition all client and server infrastructure components to Sustainment as part of the Production cutover.

Calgary, Canada Area

• Provide Tier 1 and 2 on-site and telephone-based technical support using a variety of remote tools (SMS Remote, Remote Desktop, Netmeeting and Remote Help and Support) for Bantrel staff, clients and vendors, regardless of location as one of the leads on a Helpdesk team.• Provide first point of contact troubleshooting and problem resolution a variety of oil and gas engineering and design applications including: Bentley Navigator, Microstation, AutoPlant, NavisWorks, InfoWorks/Documentum, SmartPlant, Pipeworks, etc…• Provide and coordinate support for Citrix-based client applications published on the Shell, Suncor and Petro-Canada portals for staff and clients in Bantrel locations and escalate as necessary to appropriate Tier 2 support (Bantrel, Suncor, etc.)• Identify and debug issues as identified through trending with builds, software and infrastructure changes, prototype and communicate those solutions to other IS&T staff to improve service delivery.• Provide support and administration for Active Directory user and computer accounts as Tier 1 and escalate requested changes to permissions to Tier 2 support within ITIL guidelines where necessary.• Resolve issues relating to workstation performance and tuning, network communication issues, authentication issues with Domain Controllers and issues with Group Policy at the workstation and user level.• Liaise with support staff from vendors, clients and other Bantrel IS&T groups as necessary to debug and resolve complex technical issues.• Provide custom solutions and reporting tools using a variety of tools including Visual Basic for corporate initiatives as requested by corporate users and Network Services

Calgary, Canada Area

For HP under contract to:MCI/Worldcom and Merrill Lynch• Provide Tier 2 client support and troubleshooting for Outlook97-2003/Outlook Web Access (OWA) and Exchange 2000 clients using Dameware, NetMeeting, Windows Help and Support, WebEx and various other tools as required.• Tier 2 client support for Outlook 2003 and Exchange (including BES) and handheld devices (Blackberry) as post-migration support.• Debug and resolve client and server build issues.• Manual account migration to Exchange where automated migrations did not succeed or could not be used.• Resolve issues with Active Directory and permissions as required, ensuring proper operation of roaming profiles.• Provide provisioning services in Active Directory (AD) and resolve issues with permissions as required.• Provide remote support and troubleshooting via Remote Desktop Client and Remote Help and Support for Windows XP to resolve issues on a 24X7 on-call basis.• Perform packet analysis and application performance analysis at the server and workstation level to identify performance bottlenecks and improve performance.• Resolve issues with Blackberry device synchronization, performance and communications for all clients, including traders.• Troubleshoot issues with user accounts, group membership and workstation accounts in Active Directory (AD) using a variety of tools, both GUI-based and command line.• Debug and escalated issues between Domain Controllers and Global Catalog servers and Public Folder replication using a variety of tools, both GUI and command line at the server.• Develop miscellaneous reporting and specialized tools using CDO, Visual Basic (VB) 6.0, VBA, Microsoft Word, Outlook and Excel as required for proactive issue detection and resolution.

Victoria, Bc, Canada

• Repackaged applications for Whistler (Windows XP) joint development project with Microsoft using a variety of tools from WISE, InstallShield and Microsoft.• Provided specialized routines using VBA for Active Directory login scripts and Installshield’s scripting engine for application deployment.• Configured, troubleshot, supported and maintained enterprise backups using a combination of Veritas Backup Exec and NetBackup 4.5 in a mixed environment of Windows 2000, HPUX and Solaris hosts.• Developed and maintained Perl scripts related to the automated reporting of backup status, and maintenance of the databases used by Netbackup 4.5• Configured, troubleshot and maintained SAN-connected Compaq SDLT tape libraries.• Monitored and troubleshot problems with network, server and storage devices and recommended appropriate resolution to the appropriate system administrators.• Developed, documented and enforced backup schedules, policies and procedures• Configured, supported, rebuilt and maintained battery backups (UPS) from 600 watts to 25KVA

Fort St John, Bc, Canada

• Responsible for MS Mail (3.2 – 3.5) and Exchange (5.5) Administration• Developed, documented and maintained Outlook 98/2000 client configuration standards.• Built and deployed customized Outlook installations using the Outlook Deployment Kit. • Produced custom software using Visual Basic 6.0 (VB6) and command line utilities to automate repetitive management, migration and reporting functions for Netware and email servers.• Provided Tier2 Support for Outlook 98-2000 Client on MS Mail and Exchange 5.5• Performed low-level debugging and engineering for Outlook and Exchange connectivity using Outlook Spy and network monitoring (packet capture and analysis) tools for client optimization.• Performed low level debugging and resolution of mail routing issues in MS Mail and Exchange.• Developed, documented and maintained Exchange server configuration standards including hardware, operating system and Exchange connectors.• Developed, documented and enforced end user processes, naming conventions, best practices and standards for all aspects of the email system• Provided Tier 2 support for Novell Netware file and print servers• Provided UPS Support, maintenance and rebuilding from 600 Watt to 2200 Watt