Ian Bolden Email & Phone Number

New York, United States

New York, New York, United States

New York, New York, United States

● Developed, moderated, and engaged with an online wedding community of over 300k users on a daily basis● Developed content strategy and editorial guidelines for all content, resulting in consistent messaging and improved brand recognition● Collaborated with graphic designers, copywriters, and other stakeholders to design and schedule meaningful, interesting content (in text, photo, and video formats)● Analyzed customer feedback and identified key trends, resulting in a 7% increase in customer retention rate● Manage crises and emergency communications to users via social media, email, and community platforms● Wrote copy for social and web posts, email series, and PR activations● Developed a content strategy that improved SEO rankings and resulted in a 3% increase in website visitors● Provided expert advice via the community, as well as the company Social Media channels (Tiktok, Instagram, and Twitter)● Managed multiple social media accounts and responded to customer inquiries in a timely and professional manner● Analyzed and monitored social media analytics to track performance and identify areas for improvement● Crafted an email campaign that resulted in a 2.5% increase in click-through rates● Conducted 1:1 conversations with couples during their wedding planning journey and find ways they can utilize the product more efficiently.

● Created and facilitated hands-on activities and projects to engage students and promote the application of knowledge● Established and maintained a positive classroom culture that encouraged exploration and creativity● Developed relationships with students to create an environment of trust and respect● Identified and addressed behavioral issues in a timely and effective manner to ensure a safe and productive learning environment● Utilized technology to improve student engagement and comprehension of course material● Monitored student progress and provided feedback to students to ensure mastery of course objectives

New York, New York, United States

● Developed and maintained relationships with vendors to ensure quality products at competitive prices● Interacted with guests, servers, service staff and chefs to provide the best dining experience● Act as a sommelier when needed● Close restaurant each night and keep the daily ledger● Report sales, losses, and any changes to alcohol inventory.● Developed and implemented a system for tracking inventory and ensuring accurate counts for bar management● Supervise shift changes and staffing cuts as needed● Create and market cocktail menu

Knoxville, Tennessee, United States

Head Server: delegate side-work and help prepare the restaurant for guests each night. Work on the floor guiding guests through an excellent fine-dining experience. Handle cash when necessary.Assistant Sommelier: provide as much information about available wines both by the glass and from the cellar. Help guests to find the perfect pairing for a dish, a taste, or an evening. Provide table wine service for guests. Attend tastings, find potential products, and continue to learn.Bartender: mix and serve drinks with haste and accuracy. Engage with guests in a short-term dining, casual experience. Serve food and handle cash.● Learned and provided “Silver Standard” service to guests● Expand and utilize knowledge of wine, food, cooking, and the techniques involved in each to offer a comfortable and informing experience● Developed a regularly changing cocktail menu● Implemented strategies to sell product and increase guest awareness of new techniques

Master Of Arts (M.A.), Voice And Opera

Bachelor Of Music, Vocal Performace