I am a dedicated Desktop Support Technician with over 2 years of experience specializing in IT services, particularly within K-12 environments. Here’s what I’ve done:Provided first-level technical support to students, faculty, and staff, addressing hardware, software, and network issues promptly and efficiently.Improved ticket resolution rates by 20% through efficient troubleshooting and problem-solving techniques.Diagnosed and resolved network connectivity problems, ensuring a stable and secure IT environment.Produced easy-to-follow guides for IT support, empowering teams and users with self-help resources.In addition to my current role, I have over 10 years of experience running my own consulting business, where I:Maintained and repaired Windows operating systems, offering comprehensive IT support to clients.Constructed custom-built PCs tailored to client specifications.Provided a wide range of technical support and solutions to business clients.Skills:Google Workspace, Active Directory, Cisco Meraki, SonicWall, Network Infrastructure, Microsoft Products, Customer Service, IT Hardware Support, Troubleshooting, Remote User Support, LAN, DHCP, DNSDesktop Support, Documentation, Jamf, Mosyle, Microsoft Windows, macOS, Android, iOS, Chrome OS