Responsible for Workplace Services Global project intake for the RPMO. Liaison to client VP's in scoping and execution of global cross functional projects. Manages process creation, play-booking, communications, reporting, technological implementation and innovation consultancy in the realm of Global Real Estate initiatives.

Responsible for OPEX financial goals through effective budgeting, vendor sourcing, management and leveraging existing and new technologies. Lead the Business Operations service line in driving strategic project management initiatives to lean execution across Real Estate, Project Management, Facilities Management and Finance. Direct the creation and delivery of continuous learning initiatives account wide in areas of technology, communications, product and process roll outs. Manage scopes of work for operational and data analytics in order to develop industry leading data representation through the build out of Vantage Analytics, Kahua, Smartsheets for Real Estate Services, Facility Management, Project Management and Finance. Drive the rhythm of business, both internally and client facing.Create and execute account communication plan to engage every layer of account management in change management, educational and technological initiatives. Prepare and present All Hands meetings, MBR, QBR, PER, and monthly reporting rhythms regarding account financial and operational health to both internal and client facing leadership councils.

Managed the leadership and functional team ROB to ensure that the work is aligned to priorities, accountabilities are being operationalized, and meetings are effectively orchestrated to meet internal and client needs. Responsible for P&L creation and OPEX budgeting, along with internal data reporting controls to provide oversight of a $50+MM book of business. Drove company wide, enterprise technology platform rollout of Mavenlink Project and Financial software, TEAMS migration, Greenhouse and Salesforce platforms for an international team of 800+ personnel. Successfully evaluated, brokered and operationally managed company’s global Real Estate holdings. Lead the Senior Leadership Team (SLT) along with the broader operations teams to enable effective people and talent management across the organization in support of business priorities. Effectively managed and communicated up to executive leaders, left to right with peer leadership as well as across several layers of operational personnel. Engaged and directed the SLT in defining new strategic initiatives for the team, and drove agile management of initiatives, streamlined processes and project planning. Drove the corporate communications plan, keeping teams informed and aligned on strategy and organizational change management.

Developed and implemented car and ride sharing programs together with internal and external partners/vendors for all Platform Eco System operations. Continuously mapped improvement and change of Eco System operational processes through comprehensive process and audit mapping. Collaborated cross functionally through Jira Software and Confluence with relevant stakeholders in Product, Information and Technology, Marketing and Member Support to achieve successful product rollout of a unified member facing Ride and Car Sharing, Technology based Platform. Developed and managed continuous improvement processes of the ReachNow Efficient Steering model for North American Ridesharing operations, resulting in a reduction of churn by 18% and an ETA reduction of 3 minutes per ride over three quarters. Set up and refined driver acquisition channels and training to ensure high quality and efficient delivery of service, enabling 23% increase in ReachNow Ridesharing program growth. Directed all operational activities (including planning) related to roll out of mobility services service in service areas throughout North America. Oversaw overall financial management, planning, systems and controls for EcoSystem Mobility Operations.Developed and managed new operational requirements for backend platform tools, such as Salesforce and a proprietary Dashboard build out needed for driver and fleet processes, resulting in an increase of 33% in NPS, as well as enablement of access to millions of new members. Created People First onboarding training and materials that ensured the unparalleled delivery of EcoSystem services and values.

Responsible for operational vendor budgets, including OPEX, MBR, QBR and Executive Board presentations. (ca. 22 MM/ Per year)Created, monitored and steered overall P&L and LOB budgets for North American Operations.Supported revenue and expense targets by optimizing operational processes such as efficient steering, logistics, technological spec prioritization, marketing efforts and personnel mapping to create an OPEX surplus of 300k over 3 quarters. Defined, implemented and governed all necessary operational processes in conjunction with the Fleet Steering Manager, Quality and Member Support Center Manager, Product Management, Information and Technology, Marketing, City Launch Teams and all involved third party vendors. Implemented scalable operational process mapping for cost efficient future roll out of additional cities, services and pilots, thus providing a runway for efficient scalability through utilization of the Viso platform. Responsible for the overall strategic set up and continuous improvement of Operational processes including vendor management, KPI setting and data reporting, vehicle damage management and re-marketing, as well as interface with City/Governmental authorities and supply chain.

Ensured proper supply chain processes and demand ratio using by applying data with a hands-on approach. Monitored daily reporting of fleet health and implemented steering initiatives as needed.Worked directly with Technology and Product teams to maintain constant improvement of the Postmates proprietary platform. Decreased churn by 136% MOM through developing new training methods and adherence to high customer service standards. B2B management executed through fostering current and prospective merchant relations by promoting product awareness, developing promotional partnerships and creating targeted marketing events. Managed large volume projects to develop mutually profitable partnerships with Fortune 500 companies. Presented project KPI, financials and progress to the Executive Leadership Team for each running initiative. Grew Seattle Market by 104% within 12 months to become the number 5 of 36 most producing market within the organization.

Corporate client Service Trainer executed through the creation of standardized onboarding, training modules and individual development.Facilitated optimal guest service experience by providing a multi-channeled feedback pathway.Successfully executed event rollout as mandated by contractual standards.Creation of Operational onboarding processes through collaboration with marketing, sales and executive branches. Delivered top tier quality experiences through strategic and efficient workflow execution.Programmed and specified requirements for onboard and in office POS systems.Communicated and executed product needs and allocation through various vendors in order to consistently meet sales demand.Facilitated growth as Business to Business relations concierge by implementing successful retention, referral and sales bonus programs.