• Oversee internal technology team to develop staff-facing solutions centered on an extensively customized Salesforce instance, with a handful of major integrations.• Direct the crafting of high quality analyses and tools allowing SSTB to draw insights fromentrepreneur, volunteer and organizational data to inform community engagement,communications and program practices, as well as organizational strategic decisions.• Oversee the design and development and implementation of an external-facing React web application, which extensively leverages the Salesforce API.• Collaborate with leadership and executive staff to develop annual performance objectives and accountability mechanisms to measure progress against goals.• Manage product roadmaps and strategy using tools like Trello and Jira.• Manage day-to-day technology operations and Salesforce administration.• Develop organizational technology strategy, including how to balance outsourced vs. in-house resources• Implemented agile processes to support the work of the technology teams and the organization-at-large.• Mentored non-technical staff on how to contribute effectively to the product design process• Lead cross-functional teams to deliver innovative technology products for external and internal constituents.• Translate complex business processes to technical requirements, and work with engineering teams to implement solutions.

• Manage the department’s Drupal-based web presence, including the main department site and research lab sites.• Manage departmental IT resources such as file, print, Active Directory and web servers.• Coordinate IT resources and management between the department’s research labs and University central IT.• Manage the development of a workflow management system for the School of Engineering.• Coordinate IT resources and management between the department’s research labs and University central IT.

• Led the complete redevelopment of the institute's web site, managing a cross-functional team of technical and non-technical staff• Re-branded the institute's site as a leading publisher of educational materials, and realigned staff efforts along those lines.• Increased web traffic by 550 percent, compared to the institute's previous site.• Designed and developed an integrated web CRM platform, which provides key business intelligence and constituent behavior analytics that help guide the institute's programmatic and development efforts.• Opened a new revenue stream by designing and developing an online course platform.• Designed and developed a paywall for the institute's historical publications that provides access to teachers and students, while generating revenue from history enthusiasts who may otherwise not donate to the institute.• Coordinated digital preservation and presentation of the Gilder Lehrman Collection, a unique archive of more than 60,000 primary sources in American History.• Migrated the majority of the institute's IT infrastructure to the cloud, cutting IT operations costs.• Managed consultants responsible for various aspects of the institute's IT operations.

• Designed Web sites for IST courses using both Drupal and Moodle.• Researched how various technology solutions affected outcomes for teams with divergent management structures.• Contributed to a research paper: Ocker, R., Webb, H., Hiltz, S. R., Brown, I., “Learning to Work in Partially Distributed Teams: An Analysis of Emergent Communication Structures and Technology Appropriation”, Hawaii International Conference on System Sciences, Honolulu, Hawaii, 2010.

• Managed the operations of the award-winning Daily Collegian Online.• Developed new features for the site, directing a cross-disciplinary staff of reporters, editors and photographers.• Managed the development of a mobile version of the paper's site.

• Worked on multiple projects concurrently to meet a three story per week requirement.• Covered municipal and student government beats.