-Assisted in organizing and executing tournaments and events with hundreds of participants, stuck to the timeline and ensured the customers enjoyed their experience.-Collaborated with sponsors to develop ways to integrate sponsorships into the events, and get participants engaged and interested in the items being presented.-Implemented automatic email workflows, such as welcome emails, league reminders, and special discounts, to nurture customer relationships and drive repeat business.-Utilized customer data to personalize email communications with offers, and recommendations to specific customer segments.

-Provided exceptional customer service by creating a welcoming environment, and ensuring all their needs were met during their dining experience.-Adapted to various dining preferences and dietary restrictions, ensuring all guests received personalized service.-Collaborated with colleagues to address customer concerns, and resolve issues promptly, resulting in positive feedback and repeat business.-Participated in training sessions to stay up to date on and changes, and to have the most comprehensive knowledge of our offerings, to better help the guests with any questions.

-Collaborated with management to identify training needs, address performance gaps, and develop training initiatives to enhance overall service quality.-Managed multiple tasks simultaneously to ensure smooth operation during peak hours.-Upsold additional menu items, beverages, and desserts to increase sales revenue while enhancing the experience for guests.-Thrived in a fast-paced environment and adapted to changing priorities and customer needs to facilitate a smooth operation.

-Provided administrative support for sponsorships and partnerships, ensuring contractual obligations were fulfilled and sponsor visibility goals were met.-Contributed to the planning and execution of game day activities and fan experiences, including half-time and post-game activities, to enhance the overall gameday experience.-Assisted with updating the team scores and stats, as well as the social media accounts, to ensure timely information for the fans.-Created and posted content to the team’s social media accounts, so fans were up to date on game times, lineups, game scores, and roster changes.