Ian Cequeña
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Ian Cequeña Email & Phone Number

Operations Manager at Global Payments at Global Payments
Location: Metro Manila, National Capital Region, Philippines 8 work roles 2 schools
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Current company
Global Payments
Role
Operations Manager at Global Payments
Location
Metro Manila, National Capital Region, Philippines
Company size
12257 employees

Who is Ian Cequeña? Overview

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Quick answer

Ian Cequeña is listed as Operations Manager at Global Payments at Global Payments, a company with 12257 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ian Cequeña.

Ian Cequeña previously worked as Operations Manager at Global Payments and Senior Team Lead at Global Payments Inc.. Ian Cequeña holds Bachelor Of Science (B.S.), Computer Science from Eulogio "Amang" Rodriguez Institute Of Science And Technology, Cavite.

Company email context

Email format at Global Payments

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Global Payments

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Profile bio

About Ian Cequeña

Ian Cequeña is a Operations Manager at Global Payments at Global Payments. He possess expertise in technical support, bpo, customer experience, banking, call centers and 6 more skills.

Listed skills include Technical Support, Bpo, Customer Experience, Banking, and 7 others.

Current workplace

Ian Cequeña's current company

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Global Payments
Global Payments
Operations Manager at Global Payments
atlanta, georgia, united states
Website
globalpaymentsinc.com
Employees
12257
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8 roles

Ian Cequeña work experience

A career timeline built from the work history available for this profile.

Operations Manager

Current
Global Payments

NCR - National Capital Region, Philippines

Jan 2019 - Present

Team Lead 2

Global Payments
Aug 2014 - Mar 2016

Team Lead

Global Payments
  • Leads a team of 10 Technical Support Analysts responsible for end to end troubleshooting of physical terminals and virtual point of sale systems.
  • Tracks, reviews and evaluates KPI metrics
  • Resolves people and system issues on a real time basis depending on the urgency
  • Organize individual and team coaching for goals setting, goals achieved, AFIs and personal development
  • Performs RTA on call queue for mulriple skills and shift monitoring via CMS
  • Monitors and evaluates Service Levels, Handling Time, Outage Reports, Show Rate, Adherence and Quality Scores
Dec 2012 - Aug 2014

Cc Lead

Global Payments

- Performs Quality Monitoring- Function as Asst Team Lead as and when needed in driving performancenfor the Team- Function as Subject Matter Expert for Point of Sale Systems

Aug 2012 - Dec 2012

Technical Support Representative North America Region

Global Payments
Nov 2011 - Aug 2012

Customer Service Representative Uk Region

Global Payments
Apr 2011 - Nov 2011

Inbound Sales Representative

Nco Group
Jul 2006 - Apr 2010
Team & coworkers

Colleagues at Global Payments

Other employees you can reach at globalpaymentsinc.com. View company contacts for 12257 employees →

WA Warren A. Warren A. Colleague at Global Payments Louisville, Kentucky, United States, United States View → DV Dj Virgin Dj Virgin Colleague at Global Payments Kowloon, Hong Kong SAR, Hong Kong View → AS Ankita Sarawagi Ankita Sarawagi Colleague at Global Payments Pune, Maharashtra, India, India View → IH Irene Haili Irene Haili Colleague at Global Payments Nicosia, Nicosia, Cyprus, Cyprus View → JJ Jeremy Jensen Jeremy Jensen Colleague at Global Payments Orem, Utah, United States, United States View → AA Arianna A. Arianna A. Colleague at Global Payments United States, United States View → CM Christina Marks Christina Marks Colleague at Global Payments Hagerstown, Maryland, United States, United States View → KR Karen Rohrer Karen Rohrer Colleague at Global Payments Atlanta, Georgia, United States, United States View → GL Greg Lyons Greg Lyons Colleague at Global Payments Greater Columbus Area, United States View → ES Erelaine Santos Erelaine Santos Colleague at Global Payments Bulacan, Central Luzon, Philippines, Philippines View →
2 education records

Ian Cequeña education

Bachelor Of Science (B.S.), Computer Science

Eulogio "Amang" Rodriguez Institute Of Science And Technology, Cavite

Programming

High School

Immaculate Heart Of Mary College
FAQ

Frequently asked questions about Ian Cequeña

Quick answers generated from the profile data available on this page.

What company does Ian Cequeña work for?

Ian Cequeña works for Global Payments.

What is Ian Cequeña's role at Global Payments?

Ian Cequeña is listed as Operations Manager at Global Payments at Global Payments.

Where is Ian Cequeña based?

Ian Cequeña is based in Metro Manila, National Capital Region, Philippines while working with Global Payments.

What companies has Ian Cequeña worked for?

Ian Cequeña has worked for Global Payments, Global Payments Inc., and Nco Group.

Who are Ian Cequeña's colleagues at Global Payments?

Ian Cequeña's colleagues at Global Payments include Warren A., Dj Virgin, Ankita Sarawagi, Irene Haili, and Jeremy Jensen.

How can I contact Ian Cequeña?

You can use AeroLeads to view verified contact signals for Ian Cequeña at Global Payments, including work email, phone, and LinkedIn data when available.

What schools did Ian Cequeña attend?

Ian Cequeña holds Bachelor Of Science (B.S.), Computer Science from Eulogio "Amang" Rodriguez Institute Of Science And Technology, Cavite.

What skills is Ian Cequeña known for?

Ian Cequeña is listed with skills including Technical Support, Bpo, Customer Experience, Banking, Call Centers, Process Improvement, Payments, and Outsourcing.

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