Real time monitoring of internal use applications and ticket based troubleshooting when issues arose; timely escalation of the issue to level 2 when deemed out of our(level one) scope; investigative troubleshooting for application issues from user end to server end including work station troubleshooting and health checks on application servers

-assisted branch personnel with all general policy and procedural issues and questions-timely and accurate routing and handling of up to 100 inbound calls a day -knowledgeable in details / laws for legal orders (civil and gov't) for all 50 states-facilitated the release, placement, correction and expedition of legal orders-led the policy and procedure committee for COAL -the P&P committee constantly updated methods and attitudes regarding department proceduresCollector I, Deposit Account Collections July, 2011 to October, 2012-negotiated the payment of overdrawn deposit accounts on inbound and outbound phone calls-ranked within the top 7% of all 200 collectors while in Deposit Account Collections-daily skip tracing using Lexis Nexis -extensive knowledge of FDCPA procedures and restrictions

-supervision and tracking of crew in maintaining client properties-diligent maintenance of front end loader and efficient transport of landscape supplies-periodical face to face customer interaction and issue assessment

-supervised the maintenance of beech and ash trees for use in genetic marker research-limited facilitation of said marker research under close supervision of USDA genetecists-grounds and greenhouse maintenance including greenhouses and tree plantations