Ian Chenney Email & Phone Number

Woolooware Bay

Direct Sales Administrator, more than 12 years experience with major car rental companies including Avis & Thrifty car rentals.Building solid relationships with Toyota Dealer Network & Customers to ensure stakeholders work together to meet expectations with a smooth flow of vehicle deliveries.My strengths include:Strong Customer focus to meet demands, communications in a strong & timely manner.The Administrator role involves creating new Customer orders into the… Show more Direct Sales Administrator, more than 12 years experience with major car rental companies including Avis & Thrifty car rentals.Building solid relationships with Toyota Dealer Network & Customers to ensure stakeholders work together to meet expectations with a smooth flow of vehicle deliveries.My strengths include:Strong Customer focus to meet demands, communications in a strong & timely manner.The Administrator role involves creating new Customer orders into the Toyota production system through SAP.Co Ordinate vehicle delivery in accordance with Customer & Dealer monthly time frames to ensure vehicles are delivered to meet Customer expectations.Create invoices for vehicles delivered & send to Avis & Thrifty Accounts Dept.Customer Relations Adviser Month Year to Month YearToyota Motor Corporation 10/2000 – 9/2005Answer, respond, resolve queries & concerns received via letter, email and telephone. Process customer contact reports on the infra computer system.Liaise with Dealers, Regional and National Offices to resolve product, parts and service issues to improve customer satisfaction.Report critical and high priority customer concerns to Customer Relations Department Management.Toyota Repairs & Maintenance Dept. Month Year to Month YearToyota Motor Corporation 10/1985 – 10/2000Responsible for repairs & maintenance of machinery, Landscaped lawns, sport and function areas. Requisitioning of garden chemicals, plants and garden machinery.EDUCATION AND TRAINING1978 Lismore High SchoolLandscape Gardening CertificateSt John First Aid CertificateFire Warden Training CertificateGeneral Automotive Knowledge CertificateCustomer Satisfaction (Service & Parts) CertificatePrincipals of Customer Relations Management CertificateG-TOPAS Enquires Training CertificateMicrocat Parts Training CertificateForklift Licence Show less

Sydney, Australia