Responsible for running a wide range of batch processing routines to set timetables, using a variety of operational techniques. Providing a production laser printing service from IT systems using the latest laser printing technology. Running a wide-range of batch process routines to set schedules using HP UNIX command line and UNIX menu functions. Completing and securing all IT system back-ups. Provision of a high quality central laser printing service from IT systems using the latest production laser printer technology. Assisting in the speedy resolution to both hardware and software failures.

Performed as key part of Operations Team in monitoring and maintaining service levels across multiple systems and hardware. Identifying problems and developing solutions, procedures and documentation in a critical responsive environment.Extensive experience in the operation and JCL of Unisys 2200, Fujitsu Trimetra Nova 5, HP Tandem s86000 and IBM Z800, Z10, P-Series & As400 i5 mainframes. Proficient in the use of various automation packages such as BMC Control-M, Fujitsu Helmsman & Unisys OpconXPS & Single Point Operations. Expertise in monitoring tools such as BMC Patrol, HMC and Microsoft Operations Manager and Action Request applications for fault resolution and change management such as BMC Remedy.• ITIL V2 Foundation Certificate in IT Service Management• Unix Essentials featuring Solaris 10 Operating Systems Environment SA-100• BMC Patrol Operational Training• CTRL-M Operational Training• IBM Z800, Z10, P-Series, As400 i5, ES9000 Operational Training• Unisys OS2200 Operational Training• Fujitsu VME Nova Operations• Windows Server Basic Operational Training• IBM & HP Compaq Server fault analysis training• Microsoft Operations Manager QA Training• VMware Virtual Infrastructure Operations• SUN Solaris Operational Training• Netbackup• British Red Cross First Aid training• Blaze Fire Protection Fire Warden Training