Ian Conway Email and Phone Number

• Managed and directed daily activities of a team of 7 licensed pharmacy technicians• Ensured the completion of 75-100 daily patient medication orders Interviewed, hired, and onboardednew lab technicians• Coordinated compounding technique training and validations• Assisted in maintaining chemical inventory Coordinated sample testing in order to improve compound quality was within 95%-105% potency range• Worked directly with the Lab pharmacist to improve compound formulations through usage of The Compounder pharmacy software• Developed and revised department SOPs• Complied with and enforced all required OSHA/FDA chemical and PPE regulations• Performed all other duties as required for a general lab technician

• Maintained and improved company efficiency through hardware and software innovations• Performed HIPAA security audits as the pharmacy Security Officer• Created a paperless patient order interface through usage of Sharepoint• Monitored and archived data for Sharepoint site with usage of Microsoft Access• Created forms and date sheets for departmental service/inventory requests through usage of Microsoft Forms and Sharepoint• Implemented an e-fax server to automatically delivery new prescriptions directly into existing pharmacy software• Worked with 3rd party vendors to maintain computer and printer supplies• Assisted employees with troubleshooting day to day technical issues for all company departments• Maintained and replaced all outdated tech equipment while staying within the company yearly budget

• Hired, trained and managed a team of 8-10 pharmacy technicians in the patient care department under direction of the pharmacist• Utilized Microsoft Excel to track and measure pharmacy technician performance• Resolved escalated patient and physician problems• Prepared and submitted daily and weekly controlled substance reports to all states in which thepharmacy was licensed • Worked directly with specialized patient groups to delivery allergen-free medication• Completed and filed insurance audits as required by contract guidelines• Developed and revised department SOPs• Patient Care Services task as required by the Pharmacist

• Compounded 30-40 non-sterile medications daily according to a detailed formulation for custom patient orders• Calibrated all compounding equipment to industry standards daily to ensure less than a 2% ingredientvariation• Maintained in-house stock compounded chemicals• Managed and ordered manufactured drug inventory• Cleaning and maintained lab area according to OSHA and PCAB Accredited standards.

• Assisted patients with the scheduling and processing of their compound orders• Data entry of new prescriptions received from physician offices• In-took verbal prescriptions for patients from physician prescription orders• Billed and processed insurance claims• Assisted patients with all other basic customer service requests

• Assisted patients with refilling prescriptions via mail order service• Contacted physicians for verification of prescriptions• Counselled patients on their insurance claims and coverage• Maintained and updated patient records for accuracy